Logs Attached

Rerun RogueKiller and have it fix these items:

Code:

[RUN][SUSP PATH] HKCU\[...]\Run : Pokki ("%LOCALAPPDATA%\Pokki\Engine\pokki.exe" [7]) -> FOUND
[RUN][SUSP PATH] HKUS\S-1-5-21-2948223750-2544722546-3769388776-1001\[...]\Run : Pokki ("%LOCALAPPDATA%\Pokki\Engine\pokki.exe" [7]) -> FOUND

Download OTL to your desktop.

Double-click OTL.exe to start the program.

• Copy and Paste the following code into the Custom Scans/Fixes textbox. Do not include the word Code

Code:

:processes
:killallprocesses
:otl
O4 - HKCU\..\Run: [Pokki] "%LOCALAPPDATA%\Pokki\Engine\pokki.exe"
O4 - HKUS\S-1-5-21-2948223750-2544722546-3769388776-1004\..\Run: [Pokki] "%LOCALAPPDATA%\Pokki\Engine\pokki.exe" (User 'drewc_000')
:files
C:\ProgramData\BasicServe
C:\Program Files (x86)\BasicServe
C:\Users\Mom\AppData\Local\Temp\*.*
C:\Users\Mom\AppData\Local\Pokki
:reg
[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run]
"Pokki"=-
"uTorrent"=-

[HKEY_USERS\S-1-5-21-2948223750-2544722546-3769388776-1001\Software\Microsoft\Windows\CurrentVersion\run]
"Pokki"=-
"uTorrent"=-

[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{EDACEB17-FB71-4B3E-95D1-19F274479EFF}]

:commands
[PURITY]
[EMPTYTEMP]
[RESETHOSTS]
[REBOOT]

• Then click the Run Fix button at the top.
• Click the OK button.
• OTL may ask to reboot the machine. Please do so if asked.
• The report should appear in Notepad after the reboot. Just close notepad and attach this log form OTL to your next message.

Reboot and rescan with RogueKiller and attach that new log as well.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista ,Win7 or Win8, don't double click, use right click and select Run As Administrator).


Then attach the below logs:

• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

We are going to be uninstalling your old version of FireFox and installing the new version. Except we will be using Revo Uninstaller. So do the below to save bookmarks:

• Run FireFox and click Bookmarks.
• Then select Organize Bootmarks.
• Then on the next window click File and then select Export. Save the bookmarks.html file to your Desktop for later use in importing.

Now download and save the installer for the current version of FireFox but DO NOT install it yet. Get it here: Mozilla FireFox

You will need exit FireFox now and use Internet Explorer to continue with the below until we reinstall FireFox.

Start by uninstalling FireFox and then reboot. Do not skip the reboot.

After reboot, delete the below folders:

• C:\Program Files\Mozilla Firefox
• C:\users\UserAccount\AppData\Roaming\Mozilla\Firefox

where UserAccount is the actual user account name being used.

Now reinstall FireFox from the file previously downloaded.
Import your bookmarks file. (similar process to exporting).

Any better?

 

Just go ahead and update Firefox.

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
2. If we had you use ComboFix, uninstall ComboFix
   (This uninstall will only work as written if you installed
   ComboFix on your Desktop like we requested.)
   
   • Click START then RUN and enter the below into the run box and then click OK.
     Note the quotes are required
   • "%userprofile%\Desktop\combofix" /uninstall
     
     • Notes: The space between the combofix" and the /uninstall, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows
       defaults.
     
     
   
   
3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and
   deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any
   others), you can delete these files now.
6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the
   C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis.
8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file
   to run this cleanup program that will remove files and folders
   related to MGtools and some other items from our cleaning procedures.
9. If you are running Win 7, Win8, Vista, Windows XP or Windows ME, do the below:
   
   • Refer to the cleaning procedures pointed to by step 7 of the READ ME
     for your Window version and see the instructions to Disable System Restore which will flush
     your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
   
   
10. After doing the above, you should work thru the below link:
    
    • How to Protect yourself from malware!
    
    

Malware removal from a National Chain = $149
Malware removal from MajorGeeks = $0