Logs from malware removal how too

Discussion in 'Malware Help (A Specialist Will Reply)' started by slayer1970, Apr 19, 2013.

  1. slayer1970

    slayer1970 Private E-2

    My pc has became very slow and unresponsive and freezes up constantly when I am on the internet. I play PWI online and now constantly is disconnecting from server. This started about a month ago. Please help if you can and thank you in advance for any help you may be able to give. I have run spybot and adaware both tell me some files cant be removed because I need to run as administrator but I am the only user and my account is set as admin?
    I hope I uploaded the info as it stated if not please let me know anymore info you might need to assist me
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Your issues are not malware related. But we can clean up a few things.

    Use windows explorer to find and delete:
    C:\Users\eric\AppData\Roaming\Microsoft\Windows\Templates\b7ck80m8ec8vkd
    C:\Users\eric\AppData\Roaming\Microsoft\Windows\Templates\s8ta14g2pp4nrg

    http://imageshack.us/a/img841/7292/thisisujrt.gif Please download Junkware Removal Tool to your desktop.

    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Attach JRT.txt to your next message.


    Now I suggest you post in the software forum for additional assistance.

    Since you are not having any malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware. You can uninstall RogueKiller and HitManPro.
    2. Go back to step 4 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    4. If running Vista or Win 7, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Go to add/remove programs and uninstall HijackThis.
    6. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
      related to MGtools and some other items from our cleaning procedures.
    7. After doing the above, you should work thru the below link


    Malware removal from a National Chain = $149
    Malware removal from MajorGeeks = $0
     

MajorGeeks.Com Menu

Downloads All In One Tweaks \ Android \ Anti-Malware \ Anti-Virus \ Appearance \ Backup \ Browsers \ CD\DVD\Blu-Ray \ Covert Ops \ Drive Utilities \ Drivers \ Graphics \ Internet Tools \ Multimedia \ Networking \ Office Tools \ PC Games \ System Tools \ Mac/Apple/Ipad Downloads

Other News: Top Downloads \ News (Tech) \ Off Base (Other Websites News) \ Way Off Base (Offbeat Stories and Pics)

Social: Facebook \ YouTube \ Twitter \ Tumblr \ Pintrest \ RSS Feeds