Look over this please.

Below is a letter that i am going to send out to Daewoo Electronics tomorrow morning. I have had trouble with a television, and cant seem to get a hold of a manager by phone.

Please take a look and tell me what you think.

Anything you think you should be changed or added is gracefully accepted.

Thanks



cooked





October 5, 2004
Daewoo Electronics America Inc.
120 Chubb Ave.
Lyndhurst, NJ 07071

Dear Sir or Madam:
I am writing to you in regards to a television set (27in, DTQ2744SC) that I purchased on December 31, 2003 from a best buy store, located in Lansing IL. The store can be reached at (708) 895-4207.
After having the television for close to seven months, I began to experience various problems that included a bowing of the picture, and loss of the screen on both sides. After having a conversation with one of you service representatives, I took the television to a Daewoo certified repair center (A&A Electronics, (773) 436-2106) on July 10, 2004. The estimated repair time was 15 days, but do the nature of the problem repair service has taken much longer then expected.
After waiting a month for my television to be returned to me I called Daewoo support numerous times, asking to speak to a manager, but only to get redirected to a voice mail. After leaving several messages, and not getting any return calls, I thought it might be necessary to put a request through a service representative to have a manager call me back. I have done so 3 times, and no one has called me back.
Now it has come down for me to take more of my time to write a letter that I hope will be curiously answered as swiftly as possible. It has been 87 days to the date that I have been with out my television, and I don’t want to wait any longer. The service center has said the problem is so minimal that it could take weeks to find the source of the problem.
I am asking Daewoo for a complete refund of the television, or a replacement of equal or greater value of the purchase price. I would like for a manager to get back to me as soon as possible. I can be reached at (219) 865 **** on weekdays after 3pm central time.
I am looking forward to further correspondence, and I hope my issue can be resolved as soon as possible.
Sincerely,
Anthony ***********

 

Thanks

The tv was under a 1 year warranty for parts and labor. I didnt mind getting a small thing fixed for only 15 days. Especially since it was when i was on vacation. Now, since it has been almost 3 months i am seaking a replacement. As you suggested.

I am going to check out some laws here in the US. I know companys get uncomfrontable and start to take action when legal things are mentioned.

Thanks for responding.



cooked

 

aloha

 

i tried to put the corrections in red but 'it' wouldn't let me. so...
one of YOUR service representatives
down TO ME TAKING more of my time
COURTEOUSLY (curiously?)

 

Thank you very much. MS word doesnt catch everything.



cooked

 

I did much the same as laurieB, but I pulled them out and made corrections.

best buy store = Capitalize, so it's Best Buy store
one of you service representatives = one of your service representatives
but do the nature = due to the nature
but only to get redirected = remove "but"
come down for me to take more of my time = come down to me taking more of my time
I hope will be curiously answered as swiftly as possible = "curiously answered"? I got nothin' here...what are you going for?
87 days to the date that = remove "the"


Edit:
And now I see that you didn't mean "curiously", you meant "courteously".

 

well done tibbs
if i ever write anything, I'm having you edit it! aloha

 

You want to say "through TO a service rep..."

Usually good when writing to by formal and use "three (3) times"

with out should become "without"

Maybe follow this with "Therefore, I am asking..."

(include the purchase price here) "I purchased this for $xxx

"I expect to hear from someone who can immediately rectify this situation to contact me..."

NO - you don't want further correspondence!
"I look forward to the resolution of this matter as I have been extremely patient. Your products have proven worthy in the past and I am frustrated by the treatment I have received by this facility. I am sure it does not represent the kind of customer care Daewoo and its personnel support." (couldn't think of a better word at the end)

 

your also missing alot of profanity. . lol tell them how you really feel. ..j/k
but I suppose if ya did have some they wouldn't listen to you

 

Thank you all for the help and changes. I am going to put them in and repost the whole thing when i am done with my Spanish homework.

Thank you, Thank you, Thank you!!!

http://bcdmda.com/images/worship.gif



cooked

 

Ok here it is all fixed up. I know nothing can be perfect so go at it!

Thanks to all who have helped.



cooked


October 5, 2004
Daewoo Electronics America Inc.
120 Chubb Ave.
Lyndhurst, NJ 07071

Dear Sir or Madam:
I am writing to you in regards to a television set (27in, DTQ2744SC) that I purchased on December 31, 2003 from a Best Buy store, located in Lansing IL. The store can be reached at (708) 895-4207.
After having the television for close to seven months, I began to experience various problems that included a bowing of the picture, and loss of the screen on both sides. After having a conversation with one of your service representatives, I took the television to a Daewoo certified repair center (A&A Electronics, (773) 436-2106) on July 10, 2004. The estimated repair time was 15 days, but due the nature of the problem repair service has taken much longer then expected.
After waiting a month for my television to be returned to me I called Daewoo support numerous times, asking to speak to a manager only to get redirected to a voice mail. After leaving several messages, and not getting any return calls, I thought it might be necessary to put a request through to a service representative to have a manager call me back. I have done so three times, and no one has called me back.
Now it has come down for me to me taking more of my time to write a letter that I hope will be courteously answered as swiftly as possible. It has been 87 days to date that I have been without my television, and I don’t want to wait any longer. The service center has said the problem is so minimal that it could take weeks to find the source of the problem. Therefore, I am asking for a replacement of equal or greater value of the purchase price. I expect to hear from someone who can immediately rectify this situation to contact me to get back to me as soon as possible. I can be reached at (219) 865 **** on weekdays after 3pm central time.
I look forward to the resolution of this matter as I have been extremely patient. Your products have proven worthy in the past and I am frustrated by the treatment I have received by this facility. I am sure it does not represent the kind of customer care Daewoo and its personnel support.
Sincerely,
Anthony ***********

 

Fourth paragraph, first line - remove the word "curiously". It's an awkward adverb.
Edit - now it's "courteously" - remove that one, too.
Otherwise it's a pretty good letter. Pegg's suggestions were very good.
BTW, posting that letter here at MG is signifigant negative publicity for Daewoo. If I were a PR exec at Daewoo I would instantly give you a brand new (and upgraded) TV set and request the resolution to your problem was published to the site.

 

Now it has come down for me to me taking more of my time = remove "for me"
to contact me to get back to me as soon as possible = remove "to get back to me"

Otherwise, looking good!

I can take or leave "courteously", doesn't add or subtract from the message.

Oh, and laurieB, I'd be happy to proofread for you...I do it for a number of other people and businesses already.

 

Thanks.

There is something about the last paragraph that is not clicking. It is in the last line. It seems like something is missing.?



cooked



I look forward to the resolution of this matter as I have been extremely patient. Your products have proven worthy in the past and I am frustrated by the treatment I have received by this facility. I am sure it does not represent the kind of customer care Daewoo and its personnel support.

 

October 5, 2004
Daewoo Electronics America Inc.
120 Chubb Ave.
Lyndhurst, NJ 07071

Dear Sir or Madam:
I am writing to you in regards to a television set (27in, DTQ2744SC) that I purchased on December 31, 2003 from a Best Buy store, located in Lansing IL. The store can be reached at (708) 895-4207.
After having the television for close to seven months, I began to experience various problems that included a bowing of the picture, and loss of the screen on both sides. After having a conversation with one of your service representatives, I took the television to a Daewoo certified repair center (A&A Electronics, (773) 436-2106) on July 10, 2004. The estimated repair time was 15 days, but due the nature of the problem repair service has taken much longer then expected.
After waiting a month for my television to be returned to me I called Daewoo support numerous times, asking to speak to a manager only to get redirected to a voice mail. After leaving several messages, and not getting any return calls, I thought it might be necessary to put a request through to a service representative to have a manager call me back. I have done so three times, and no one has called me back.
Now it has come down to me taking more of my time to write a letter that I hope will be answered as swiftly as possible. It has been 87 days to date that I have been without my television, and I don’t want to wait any longer. The service center has said the problem is so minute that it could take weeks to find the source of the problem. Therefore, I am asking for a replacement of equal or greater value of the purchase price. I expect to hear from someone who can immediately rectify this situation to contact me as soon as possible. I can be reached at (219) 865 **** on weekdays after 3pm central time.
I look forward to the resolution of this matter as I have been extremely patient. Your products have proven worthy in the past and I am frustrated by the treatment I have received by this facility. I am sure it does not represent the kind of customer care Daewoo and its personnel support.
Sincerely,
Anthony *********


Still the last sentence?



cooked

 

Hmmm....

I look forward to the swift resolution of this matter, as I have been extremely patient. I am frustrated by the treatment I have received by this facility, as I am sure it does not represent the level of customer care Daewoo normally promotes.


I expect this matter to be resolved in a timely manner, as I have been more than reasonably patient. I would hope that the treatment I have received from this facility is not indicative of the level of customer care Daewoo normally promotes.

I look forward to the resolution of this matter, as I have been exceedingly patient. Your products have always been reliable in the past, and I would hate for one bad experience with substandard customer care to sour me on the Daewoo product line.

All I can think of at the moment, I'm not feeling particularly mean.

Edit:
Caught one more... in the first bit there... "due the nature of the problem" needs to be "due to the nature of the problem".

Edit, again, missed this before:
"I expect to hear from someone who can immediately rectify this situation to contact me as soon as possible."

How about "I expect to hear from someone who can immediately rectify this situation as soon as possible."

 

Not too many people know how to troubleshoot at a component level anymore. I would have suspected a faulty electrolytic capacitor near the HOT and probably had it back to you in a couple days. But that's just "old school" me.

Usually, when there is a faulty component, it goes out pretty quick, well within the warranty period. Just like yours did. It's not really anybody's fault that it happens, all it takes is just one tiny undetectable impurity. But, it would be nice if the problem was fixed quickly.

 

Ok thank you very much!!!

Here it is one more time.


http://bcdmda.com/images/clap.gif

[edit] oh yes..im going to bed...i have to get enough sleep for that spanish test. Good night everyone, and thanks once more.



cooked




October 5, 2004
Daewoo Electronics America Inc.
120 Chubb Ave.
Lyndhurst, NJ 07071

Dear Sir or Madam:
I am writing to you in regards to a television set (27in, DTQ2744SC) that I purchased on December 31, 2003 from a Best Buy store, located in Lansing IL. The store can be reached at (708) 895-4207.
After having the television for close to seven months, I began to experience various problems that included a bowing of the picture, and loss of the screen on both sides. After having a conversation with one of your service representatives, I took the television to a Daewoo certified repair center (A&A Electronics, (773) 436-2106) on July 10, 2004. The estimated repair time was 15 days, but due to the nature of the problem repair service has taken much longer then expected.
After waiting a month for my television to be returned to me I called Daewoo support numerous times, asking to speak to a manager only to get redirected to a voice mail. After leaving several messages, and not getting any return calls, I thought it might be necessary to put a request through to a service representative to have a manager call me back. I have done so three times, and no one has called me back.
Now it has come down to me taking more of my time to write a letter that I hope will be answered as swiftly as possible. It has been 87 days to date that I have been without my television, and I don’t want to wait any longer. The service center has said the problem is so minute that it could take weeks to find the source of the problem. Therefore, I am asking for a replacement of equal or greater value of the purchase price. I expect to hear from someone who can immediately rectify this situation as soon as possible. I can be reached at (219) 865 **** on weekdays after 3pm central time.
I expect this matter to be resolved in a timely manner, as I have been more than reasonably patient. I would hope that the treatment I have received from this facility is not indicative of the level of customer care Daewoo normally promotes.
Sincerely,
Anthony *********

 

Looks good to me! And now I am also going to bed, I have meetings all day tomorrow. Good luck, on both Spanish and Daewoo!

 

You're right -- I didn't re-read my own stuff!!

 

Did you check with Best Buy to see what their return policy was? I know Walmart you just walk in with your defective purchase and they replace it.

Just a thought.

 

Hey SMT. There return policy was 60 days. So that didnt work for me. The first thing i did was go there, and try to exchange it.

Thanks



cooked

 

Next time you intend to purchase something like that.....think WALMART!!! Just don't buy the clothes. I alway have problems with them coming apart after a few washes.

 

I know....Walmart is great! Best Buys deal was just too tempting. lol



cooked

 

lol, they do have good deals. Just you really have to watch what you buy. We all succumb to weakness from time to time. As long as you learn something with every experience.