Losing internet connection

Discussion in 'Malware Help (A Specialist Will Reply)' started by lonewolf007, Jul 18, 2010.

  1. lonewolf007

    lonewolf007 Private E-2

    A freinds laptop stopped connecting to the internet when he used firefox, he then started using chrome that stopped, then IE shortly afterwards. Then it stopped connecting to the internet. His antivirus softwarer wasnt working properly and he had turned his firewall off. Then the boot sector became corrupted and so i managed to repair that. I thought it was going to be riddled with problems when he gave it to me but it didn't look to bad, it is behaving very strangely though. Can anyone look at the logs for me and see if I am missing something?

    Thanks
     

    Attached Files:

  2. lonewolf007

    lonewolf007 Private E-2

    SAS log as well

    I have tried the winsock fix as well.
     

    Attached Files:

    • sas.log
      File size:
      603 bytes
      Views:
      2
  3. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Your logs are clean of malware. This looks like you are having issues with your DNS settings. You should post in either the software or networking forum for further assistance.

    Sine you are not having any malware problems, it is time to do our final steps:

    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real time protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.


    3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    7. Go to add/remove programs and uninstall HijackThis.
    8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 7 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.

    10. After doing the above, you should work thru the below link:

     
  4. lonewolf007

    lonewolf007 Private E-2

    thanks for the help, at least I know its clean
     
  5. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You are most welcome. Do check your DNS settings.
     

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