Lost Control

jack2059 · Dec 7, 2008

My Bullguard expired midweek and i havent replaced it, Last night i tried to install software downloaded from a torrent and have got a major problem now.

I am having to type this on my PS3 as the PC is blocking a lot of sites, including antivirus sites such as AVG. I have been trying to get software but with most they fail on install, and ones i can get i cant update, i tried turning Automatic Update back on and it is being blocked, the same as Registry Edit.

I am getting Messages on desktop such as "Somebody is trying to access your PC and collect privacy information. Download Antispyware applications" and "Your privacy has been compromised, download ...."
In the toolbar at the bottom from a yellow Triangle ! its telling me Windows has detected spyware, Internet attack detected and more.
If i click these it opens a virus software page.

When i try to use google, i cant open links, it just opens a new tab with a virus software.

I did a scan with Windows Defender but couldnt find anything. Help me.

chaslang · Dec 9, 2008

Welcome to Major Geeks!

First step: Please click Start > Control Panel > System > Hardware > Device Manager > View > Show Hidden Devices.

Scroll down to “Non-plug and Play Drivers” and click the plus icon to open those drivers.

Then search for TDSSserv.sys

Let me know if you find this or not.

If you do find it, right click on it, and select Disable. Do not try to uninstall it.

Also if this is found and you disable it, then reboot and then continue on to the steps below to perform a full cleaning.

Please follow the instructions in the below link and attach the requested logs when you finish these instructions.

READ & RUN ME FIRST. Malware Removal Guide

If something does not run, write down the info to explain to us later but keep on going.

Do not assume that because one step does not work that they all will not.

Notes:

If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode. You can run steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:

Starting your computer in Safe mode

If you have problems downloading on the problem PC, download the tools on another PC and burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.

jack2059 · Dec 10, 2008

Ok thanks, i did the top thing and managed to start up in normal mode.
So i first did a scan with Avast and got all this.
http://img111.imageshack.us/img111/1796/virus2vn0.jpg

And it seems everything is gone right, google works again, i can get on sites like this, there isnt any pop ups or anything, i will keep doing regular scans now though.

chaslang · Dec 13, 2008

You really need to finish all of the instuctions that I gave you and attach the requested logs.

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Lost Control

jack2059 Private E-2

chaslang MajorGeeks Admin - Master Malware Expert Staff Member

jack2059 Private E-2

chaslang MajorGeeks Admin - Master Malware Expert Staff Member