Lots Of Pop-ups - Laptop Becomes Unusable

Discussion in 'Malware Help (A Specialist Will Reply)' started by mondola, Oct 10, 2016.

  1. mondola

    mondola Specialist

    Logs attached (3 Malware Bytes Logs. Kept re-running and rebooting until it reported nothing found, before moving on to the next step)...

    Thanks
     

    Attached Files:

  2. mondola

    mondola Specialist

    Remaining logs...
     

    Attached Files:

  3. dr.moriarty

    dr.moriarty Malware Super Sleuth Staff Member

    Please run Hitman Pro, activate/enable the free trial, then remove all detections. Reboot and rescan with Hitman Pro, upload an updated log.

    Also run another scan with RogueKiller and delete all detections found EXCEPT -
    [PUM.HomePage] (X64) HKEY_USERS\S-1-5-21-1685722647-3240390469-2427217254-1002\Software\Microsoft\Internet Explorer\Main | Default_Page_URL : http://lenovo13.msn.com/?pc=LCJB -> Found
    [PUM.HomePage] (X86) HKEY_USERS\S-1-5-21-1685722647-3240390469-2427217254-1002\Software\Microsoft\Internet Explorer\Main | Default_Page_URL : http://lenovo13.msn.com/?pc=LCJB -> Found​
    Then immediately reboot your PC. Now run a new scan with RogueKiller and save a log as in the original instructions and upload that new log also.

    Please shut down ALL of your protection software (antivirus, antispyware...etc) to avoid possible conflicts. *Re-enable them before physically reconnecting to your ISP.

    Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista or Win 7, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now: [/COLOR]
    • O17 - HKLM\System\CCS\Services\Tcpip\..\{6dd2ad95-e223-407c-9bfc-131aa1a54d36}: NameServer = 8.8.8.8,8.8.4.4
    • O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 8.8.8.8,8.8.8.4
    • O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 8.8.8.8,8.8.8.4
    After clicking Fix, exit HJT.

    Next download AdwCleaner by Xplode and save to your Desktop.[/COLOR]

    • Double click on AdwCleaner.exe to run the tool.
      Vista/Windows 7/8 users right-click and select Run As Administrator
    • Click on the Scan button.
    • AdwCleaner will begin...be patient as the scan may take some time to complete.
    • When it's done you'll see: Pending: Please uncheck elements you don't want removed.
    • Now click on the Report button...a logfile (AdwCleaner[S#].txt) will open in Notepad for review (where the largest value of # represents the most recent report).
    • Upload this log to your next reply.
    Tell me how the PC is running!
     
    mondola likes this.
  4. mondola

    mondola Specialist

    Roguekiller seemed to have a problem removing one entry as you should be able to see in the log. I tried twice. I continued anyway, I hope that was correct.

    New log files attached.

    It's a lot better. There's an intermittent pop up trying to reset the home page and trying to get me to accept some stuff if I click on OK. I haven't, don't and won't.
     

    Attached Files:

  5. dr.moriarty

    dr.moriarty Malware Super Sleuth Staff Member

    The HomePage checks out okay, and the following should help with the remaining problem. Let me know!

    Using AdwCleaner.exe previously downloaded:
    • Double click on AdwCleaner.exe to run the tool. (Vista, Win7/8/10 users should right-click and "Run As Administrator")
    • Click on the Scan button.
    • When the scan has completed, click on the Clean button.
    • Press OK when asked to close all programs and follow the on-screen prompts.
    • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
    • After rebooting, a logfile report (AdwCleaner[C#].txt) will open automatically (where the largest value of # represents the most recent report).
    • A copy of that logfile will also be saved in the C:\AdwCleaner folder.
    • Upload this log to your next reply.
    Next download ZHPcleaner to your desktop.
    • Close all applications (including your web browsers and antivirus)
    • Double-click on ZHPCleaner to run the tool.
    • If you are using Windows Vista, 7/8/10; instead of double-clicking, right-mouse click ZHPCleaner and select "Run as Administrator".
    • Please click the "J'accepte/I agree" button.
    • Now press the "Scanner" button. Be patient, the scan takes longer than 5mins.
    • Do NOT fix/repair anything yet! Please upload that logfile with your next reply.
     
    mondola likes this.
  6. mondola

    mondola Specialist

    The intermittent pop-up certainly seems to have gone away. :)

    Uploaded...

    Uploaded...
     

    Attached Files:

  7. dr.moriarty

    dr.moriarty Malware Super Sleuth Staff Member

    This will complete the cleaning:

    Re-run ZHPCleaner per previous instructions
    • Click the "J'accepte/I agree" button.
      • First press the "Scanner" button. Be patient, the scan takes longer than 5mins.
      • Then press the ''Repair'' button.
    • Browsers will automatically shut down.
    • A logfile will automatically open after the scan has finished.
    • Please upload that logfile with your next reply.
     
    mondola likes this.
  8. mondola

    mondola Specialist

    Log file attached.
     

    Attached Files:

  9. dr.moriarty

    dr.moriarty Malware Super Sleuth Staff Member

    :)

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase it, it provide no protection. It do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. Go back to step 6 of the READ ME and re-enable your Disk Emulation software with Defogger if you had disabled it.
    3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    4. If running Vista, Win 7/8/10 - it is time to make sure you have re-enabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Go to add/remove programs and uninstall HijackThis.
    6. Go to the C:\MGtools folder and find the MGclean.bat file. Double-click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    7. If you are running Win 7/8/10, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 6 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.
    8. After doing the above, you should work through the below link:
    Safe surfing! http://i268.photobucket.com/albums/jj5/drmoriarty/Emoticons/char145.gif
     
    mondola likes this.
  10. mondola

    mondola Specialist

    Thank you so much !

    :)
     
  11. dr.moriarty

    dr.moriarty Malware Super Sleuth Staff Member

    You're welcome.
     

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