Macafee Pop Up

chubb3g114 · Dec 4, 2024

Hi, my wife is having problems with her laptop she keeps getting a pop up telling her that her laptop has 5 viruses, if we click through we get sent to a macafee pay site. We have tried to load malwarebyts but we get another popup saying they could not find it.

Any help will be most appreciated.

David

Oh My! · Dec 4, 2024

Greetings and welcome to the Major Geeks Malware Forum.

Please attempt this.

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Farbar Recovery Scan Tool (FRST)

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Download FRST64 and save the file on your Desktop

If your computer language is other than English right click on the FRST64 icon and rename it to FRST64english

Right click on the icon and select Run as administrator

Note: If you receive any warning about the download it is a false positive and you can ignore it. Click on More info to get the Run anyway option

Click Yes to the disclaimer

Click Scan and allow the program to run

When completed, FRST.txt and Addition.txt reports will be saved on the Desktop

Please attach the reports to your reply

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Things I would like to see in your next reply.

Attached reports

Oh My! · Dec 7, 2024

Greetings.

Are you with us?

chubb3g114 · Dec 12, 2024

Hi thanks for your email.
The pop up has not appeared for two days now since I ran Malwarebytes though I had to run it twice.
Thanks for taking the time to help me out.

David

Oh My! · Dec 12, 2024

Thanks for the update. If something comes up just post back and we will take a look at things. If you want a general computer checkup you can run the FRST Scan as posted.

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Macafee Pop Up

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