Major issues with everything

Hi guys,

It is nice to finally get registered since i have been a fan of this site for quite some time. Whenever i have gone through problems in the past i have used this forum/site to resolve issues. But lately my problems have gotten worse up to a point where my computer is just terrible to work with.
I am not sure where to begin since there are so many issues that i can't seem to resolve. Firstly i use AVG be it good or bad a few weeks ago my avg showed that it needed an update and that it needed to scan my computer. After doing the scan it found files that seemed to be ok to me since they were exe files for most of my programs. Me thinking that they could be infected decided to delete some of them which rendered my computer not to function properly. Why they showed as threats i still have no idea. Anyway i have read the read first post and did all i could before writing in.
Firstly i have a google redirection problem since some links seem to redirect me.. i have read and tried all the redirection issues on the forums and none have solved this problem.
When i try deleting or updating my java it says fatal error java could not update or be removed. Secondly i have 6 iexplore.exe running in processes and 9 svchost.exe running too. 48 processes in total.
I managed to run SAS and MBAM and have attached the logs.
i could not do any of the other steps asked because of the redirection problem. Could not uninstall AVG either due to the same problem.
While i was typing this post previously my screen went blank ( black screen)followed by a blue screen and the computer rebooted alone... So this is attempt number 3 since attempt no 2 was IE8 even more issues with IE8 not responding..
I am sure i missed plenty of things to mention but there are so many issues on here now that i am close to just throwing this thing out in the trash
Attached are the only 2 logs which i could run from the read me process.
Thank you for your help guys and i am i would say computer literate to an extent and hope that i can follow instructions to the best i can and hope they are not too technical.
Thanks
Rodders

 

Hi Kestrel, firstly i appreciate your help.
TDSkiller i could not download since IE won't let me get to that page.
There are a few processes that i can't seem to be able to do like the JAVA step.
As for MGtools excuse me if it seems i am wasting your time and i do mean that in a humble way, i could not find MGtools even though i looked in the forums and sections.
Yes you are correct i am running XP pro.
i don't know what you mean by xp boot cd but i do have the original Window Xp pro cd yes, but of course no service packs at all just the basic XP pro cd.
thank you again.

 

Hello Kestrel,

I managed to get TDSkiller and run it, it came back empty handed.
I will attach the log. As for combofix and removing AVG i could not do that step again, since none of the browsers, IE or Firefox would let me open that page after running TDSkiller but i did manage to be able to download MGtools and run it. Log attached as well.
Thank you again kind sir for taking your time to help.:-o

 

Hi Kestrel,

What happened was i managed to find a copy of TDSkiller on my comp and thought that it would do fine. I guess i was mistaken, i do apologise.
I used a laptop to download from the link you provided since i still cannot open it from here and used a USB to put it on here.
Ran the program attached is the log.

Thank you Kestrel.

 

I was going to get combofix downloaded from the laptop but since my friend had to go i did not get a chance to do that. Also i was not sure whether you wanted me to run combofix till you had a look at the TDS log.

 

Hi Kestrel, i have tried everything when that popped up.

The only options i am getting for some reason are either: skip, move to quarantine or restore.

I don't get the option to cure or delete like it shows on the ''how to run'' page for TDSS.

Not sure why that is. i have taken a screenshot which is attached when i tried it again earlier.
I do apologise for maybe doing something wrong or not installing it properly, not sure why i cannot get those options as shown.

 

ok, i managed to download both combofix and MBRcheck from a laptop again onto the USB stick and get them on here. I was tired of IE8 crashing and so uninstalled it and went back to IE7. Even though once i uninstalled 8 the shortcut would not work anymore i managed to somehow drag the ie7.exe from ie7 folder in the c:windows/ie7 file and seem to be ok now. I know this has nothing to do with what you are helping me with but i wanted to just let you know what i did, incase it might affect any processes you are helping me with.
Right, so now i went to step 1 using combofix.
I used the uninstall tab in the AVG folder from start=> program files=> AVG uninstall, which uninstalled AVG and had to reboot. Now i have no anti virus running on my computer, maybe you can recommend me one after all this is done.
So after reboot i ran combofix.exe from the desktop and i got a message saying that it cannot run until AVG is uninstalled.
I did a search and found quite a few folders for AVG including avg7 avg8 and plenty of other files related.
I am not sure how to proceed from here since i don't think deleting those files alone will solve this issue.

 

I am beginning to feel more useless as we proceed :cry

Used the removal tool, rebooted computer but still have the same warning from combofix when i run it. 'Cannot run combofix till avg is uninstalled'


Here is the log from the avgremover which i hope will help somewhat rather than make me look like an incompetent user.
I had to zip the file because it was too big and the forum would not let me upload it at 620 or so kb.

 

Ok firstly i need to add one more thing which i did not think would matter greatly but it seems that it is of course of importance for you to know.
For some reason 80% of the time that i have to reboot once the computer starts up and windows loads, i get an error which i could not copy down on paper fully since i dont get the time to do so before the screen goes black then goes blue.
The error begins with saying:

The instructions mem 0x0000, could not get the rest.
Once i click ok or cancel my taskbar at the bottom changes color from blue to grey, then the computer freezes and it sometimes reboots alone after 10 seconds or i get a blue screen which says.
Stop:C0000135 unable to locate component.This application has failed to start because vct3216.dll was not found.
After that i have to manually reboot and checkdsk for windows runs for about 4-5mns.
That is the only thing that i did not mention because i did not really want to burden you with something that is not software related since i am sure you have plenty of people to help and not much time and the fact that you guys do this free made me even moreso try and deal with these other issues.
Anyhow back to the main problem i managed to do a search for avg and found and deleted 1 folder. Ran Combofix again and this time it worked.
But since my computer crashed on reboot i am not sure if the whole processs for combofix was completed.
I shall await for your instructions before running MBRcheck.
Thank you Kestrel once again for you kind help.

 

I forgot to mention that combofix did add something upon starting the computer i get 2 options to choose from. Once again while typing this message the first time my screen went black and the computer just froze, i did not wait for it to reboot but i shut it down and restarted it.

 

Hello,
When i came in this evening i started up my computer and fired up MBcheck.
Which opened a small black window. I then waited for 15-20 mns while a log seemed to have appeared on my desktop the application seemed to have hung. I tried closing it in every which way i knew but it just would not close at all and remained in the middle of the screen.

I tried to shut the system down from the start button but nothing would work.
I then just powered the desktop down and restarted it.
I then got the error i get 80% of the time saying something about error in 0x........ referenced memory could not be read.
I rebooted it again this time it start up and went straight to a black screen.
saying:
'Windows could not start because the following file is missing or corrupt:
system32\drivers\nvatabus.sys
You can attempt to repair this file by starting Windows setup using the original setup CD-Rom.
Select 'r' at the first screen to start repair.'

Tried rebooting numerous times but obviously it seems stuck at this point as i am.
I am not sure how to use the function from the bios or how to boot from this point.
I went over to my parents's to pick up this laptop so i could post.
I have no clue what to do :cry

 

Hi Kestrel,

I just popped on to say thank you very much for all your help in trying to figure out what was wrong with my machine.

It turned out to be both hardrives that are totally dead.
On that noted since my computer is about 4 years old, i have decided to get a new I7 and just leave the old one behind.

Just wanted to thank you again for taking your time to help me out and infact whoever posts on here you guys are always helpful and kind. So the least i can do is thank you on behalf of all the people that come on here for help.

Hopefully you won't see me on here for a while hehe.

I do have one final question for you, what if any, antivirus do you recommend that is in your opinion the best to have at the moment.

Thank you.