Maleware ?

Welcome to Major Geeks!

Please read ALL of this message including the notes before doing anything. Note if you cannot save things in C:\ then just save them to your Desktop. Make sure that you have disable UAC and rebooted first if you are running Windows Vista or Windows 7.

Please follow the instructions in the below link:

READ & RUN ME FIRST. Malware Removal Guide


and attach the requested logs when you finish these instructions.

• **** If something does not run, write down the info to explain to us later but keep on going. ****
• Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

• After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!

Helpful Notes:

1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
   
   • 
     [*]Starting your computer in Safe mode
   
   
2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.
4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
   
   • Don't Bump! It Only Hurts You!!!
   
   

Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
​

 

Run through the procedures so we can get a better idea as to what is happening and decide if it would be better just to reformat and re-install.

 

Please do the below so that we can boot to System Recovery Options to run a scan. There will be two options to choose from. One if you do not have your Windows 7 boot DVD and another when you have your DVD.

For x32 (x86) bit systems download Farbar Recovery Scan Tool and save it to a flash drive.
For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

Plug the flashdrive into the infected PC.

Option1: Enter System Recovery Options from the Advanced Boot Options:

• Restart the computer.
• As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
• Use the arrow keys to select the Repair your computer menu item.
• Select US as the keyboard language settings, and then click Next.
• Select the operating system you want to repair, and then click Next.
• Select your user account an click Next.

Option2: Enter System Recovery Options by using Windows installation disc:

• Insert the installation disc.
• Restart your computer.
• If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
• Click Repair your computer.
• Select US as the keyboard language settings, and then click Next.
• Select the operating system you want to repair, and then click Next.
• Select your user account and click Next.

On the System Recovery Options menu you will get the following options:

• Select Command Prompt
• In the command window type in notepad and press Enter.
• The notepad opens. Under File menu select Open.
• Select "Computer" and find your flash drive letter and close the notepad.
• In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
  Note: Replace letter e with the drive letter of your flash drive.
• The tool will start to run.
• When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) on the flash drive. Please attach this file to your next reply. (See: How to attach)

 

I am assuming that your PM -SAMSUNG MP0603H is the boot drive. Can you boot to it or get into safe mode?

 

Your only hope may be to remove the disc and put it in an external drive enclosure. Then see if you can run our scans on it.

 

Use windows explorer to find and delete:
c:\windows\system32\uha.exe

Please download MiniToolBox and save it to your desktop and run it by right clicking and selecting Run As Administrator.


Checkmark following checkboxes:

• Flush DNS
• Report IE Proxy Settings
• Reset IE Proxy Settings
• Report FF Proxy Settings
• Reset FF Proxy Settings
• List IP configuration
• List Winsock Entries
• List Devices -> All
• List last 10 Event Viewer log

Press Go and attach the result (Result.txt) that pops up. A copy of Result.txt will be saved in the same directory the tool is run from.




Now download Windows Repair by Tweaking.com and unzip the contents into a newly created folder on your desktop.

• Now open Repair_Windows.exe
• Go to Start Repairs tab.
• Choose "Custom Mode" and press "Start".
• Create a System Restore point if prompted.
• In the Custom Mode window, select the following repair options:
  
  • Repair Windows Firewall
  • Repair Internet Explorer
  • Repair Hosts File
  • Remove Policies Set By Infections
  • Repair Winsock & DNS Cache
  • Repair Windows Updates
  
  
• Now click the Start button.
• Be patient while the tool repairs the selected items.
• If asked to reboot the computer for the changes to take affect, make sure other tasks in the program are not still running before accepting to restart.

Reboot after running Windows Repair.

 

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

Then attach the below log:

• C:\MGlogs.zip

 

1. Go to Start ==> Run (or Windows key+R)
   
   • Type the following in the run box and click OK: notepad c:\windows\inf\nettcpip.inf
     (note that there is space after notepad)
   • The above file will open in the notepad.
   • Under TCP/IP Primary Install section find the following: Characteristics = 0xA0
   • Edit 0xA0 and replace it with 0x80 (replace A with 8)
   • Under File menu click Save and close the notepad.
   
   
2. Go to Start ==> Control Panel. Double-click Network Connections. Right-click Local Area Connection, and select Properties.
   
   • On the General tab, click Install a popup window opens.
   • Select Protocol from the list and then click Add.
   • A new window opens, click Have Disk....
   • In the browse... box type c:\windows\inf
     
   • Click OK.
   • Select Internet Protocol (TCP/IP), and then click OK.
   • On the Local Area Connection Properties screen select Internet Protocol (TCP/IP) and click Uninstall, and then click Yes.
   • Wait until it asks to restart, and then restart as requested. Continue with the below after restarting.
   
   
3. Go to Start ==> Run (or Windows key+R)
   
   • Type the following in the run box and click OK: notepad c:\windows\inf\nettcpip.inf
     (note that there is space after notepad)
   • A file opens in the notepad. Under TCP/IP Primary Install section find the following: Characteristics = 0x80
   • Edit 0x80 and replace it with 0xA0 (replace 8 with A)
   • Under File menu click Save and close the notepad.
   
   
4. Go to Start ==> Control Panel. Double-click Network Connections. Right-click Local Area Connection, and select Properties.
   
   • On the General tab, click Install
   • A popup window opens. Select Protocol.
   • A new popup window opens. Select Internet Protocol (TCP/IP), and then click OK.
   • Wait until it asks to restart, and then restart as requested. Continue with the below after restarting.
   
   
5. Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).
6. 
   Then attach the below logs:
   
   • C:\MGlogs.zip
   
   

 

You could try posting in the networking or software forum, but without a disc, I doubt they will be able to help you. If you don't have anything important on the system, then doing a fresh install would probably be best.

 

You're very welcome.

 

No problem. Hope it all works out.