Malware After Missing Flash Player Update?

Discussion in 'Malware Help (A Specialist Will Reply)' started by knowsilence, Jun 2, 2016.

  1. knowsilence

    knowsilence Private E-2

    Hi,
    Missed updating flash player during a very hectic life challenge. Two days ago Kaspersky said it had to reboot to install and update. I did and lost internet connectivity. I then ran an old CCleaner and things really went off. All restore options have been disabled also. I have several disabilities and a fair amount of disability software and very importantly, my organizer, so I'm desperate to not reload the OS. Dell Latitude E6440 with W7 Pro and paid malwarebytes and kaspersky installed. Started following the Malware protocol and mistakenly tried to uninstall and old version of CCleaner to install the most recent. Computer hung when uninstalling. Cntl/Alt/Del ended it. I then tried to install the new CCleaner and it hung again. Since paid MBAM is installed and given what happened w CCleaner, I was afraid to run the mb.exe file or reboot the system. Attached is the MBAM log (that says protection is disabled) based on mbam that was updated 2 days ago. The next step listed is RogueKiller. Very grateful for advice as to the next step. Thank you! (Note: I'm in the Northeast, on EST and I start again with a major life challenge early Fri am but I'll keep at this as quickly as I can).
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    There was no malware in that log. If you want us to check further, you need to follow the Read and Run First instructions and attach the rest of the logs.
     
  3. knowsilence

    knowsilence Private E-2

    I was following the Read And Run Me First. Instead of checking to see if I could install CCleaner update over the existing one, I tried to uninstall and it hung - it neither uninstalled everything nor let me install a new CCleaner. I have MBAM on the computer - the log was from that - but the 2nd Read and Run is to run MBAM under a mb.exe. I have all programs ready to run in order but (like what happened w CCleaner), I'm unsure how to proceed w Malwarebytes given that it's the paid version already on my system. Do I install the new (renamed) malwarebytes download w/o trying to uninstall the paid version? I posted b/c rules are to stop and ask if unsure. Or, do I just move on to installing and running the other programs one at a time - Roguekiller, TDSkiller, Hitman Pro, and MGTools - and post ALL logs at once? Thank you very much.
     
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Just move on to the other scans and attach the logs. :)
     
  5. knowsilence

    knowsilence Private E-2

    Thanks much. The remaining requested txt files are attached. UAC was disabled for all and Kaspersky AV and W7 Firewall were disabled for MGTools. NO idea what's wrong. Next Step? Thank you!!!
     

    Attached Files:

  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Your logs are clean. You need to post in the software forum for further assistance.

    Since you are not having any malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8 or 10, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    7. After doing the above, you should work thru the below link:
     
  7. knowsilence

    knowsilence Private E-2

    Thanks so much! Will move on to Software forum. As always, greatly appreciate ALL of you!
     
  8. knowsilence

    knowsilence Private E-2

    Ran these files one more time after successful installation and running of updated CCleaner. Also made sure the Paid MBAM was disabled throughout (after it's scan). UAC was disabled and Kapsersky AV was off. Kasp'y seems to have control of the Firewall also - Windows Firewall is off - so I think that was off. A Showmygames detection showed in one of the scans. System was rebooted w UAC and protection enabled again. Still no internet connection nor recognition of available connections. Also suspect there is an MS office corruption. Submitting this given that CCleaner downloaded and was run as requested. If scans are still clean, will move on to software forum. Thank you again.
     

    Attached Files:

  9. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Your logs are clean. You can move on to the software forum for additional assistance.
     
  10. knowsilence

    knowsilence Private E-2

    You really are one of the good ones! Thanks so much!
     
  11. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    No problem. Hope you can get it worked out.
     

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