Malware? and painfully slow computer

Discussion in 'Malware Help (A Specialist Will Reply)' started by mneenee, Apr 7, 2014.

  1. mneenee

    mneenee Corporal

    Hi everyone thanks in advance for your help with this Compaq Presario V6000 32 Bit Running Windows Vista. My grandma's laptop is painfully slow and she was having issues with pop ups. I have run all scans but the comp is still very slow. I can't open google chrome or anything for that matter. in normal mode, I had to run all scans in safe mode. Also could not save the log file from Malwarebytes as I couldn't get the button to show in safe mode as the window is to big. However this is what it found:

    PUP.Optional.PriceGong.A and PUP.Optional.FreeCause.TB.A

    Please let me know what you suggest I do next :)

    Jenine
     

    Attached Files:

  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Before we continue I would like for you to use MSConfig to put this machine back into normal start up mode.

    Yes you can have Malware Bytes remove that what you mentioned:

    • PUP.Optional.PriceGong.A and PUP.Optional.FreeCause.TB.A


    Re run Hitman and have it remove these items:



    Download and run OTM.

    Download OTM by Old Timer and save it to your Desktop.


    Code:
    
    :files
    C:\Windows\System32\8C000000__C0000005____.DMP
    
    :reg
    [-HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{0FE907A7-6534-43EB-B384-D669871C6EE5}]
    [-HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{afdbddaa-5d3f-42ee-b79c-185a7020515b}]
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{0FE907A7-6534-43EB-B384-D669871C6EE5}]
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{afdbddaa-5d3f-42ee-b79c-185a7020515b}]
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{CFF4DB9B-135F-47c0-9269-B4C6572FD61A}]
    
    :Commands
    [emptytemp]
    [Reboot]
    • Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar) and choose Paste.
    • Push the large http://farm3.static.flickr.com/2782/4174320048_f01c448b32_o.png button.
    • OTM may ask to reboot the machine. Please do so if asked.
    • Copy everything in the Results window (under the green bar), and paste it into notepad, save it as something appropriate and attach it into your next reply.

    NOTE: If you are unable to copy/paste from this window (as will be the case if the machine was rebooted), open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTM\MovedFiles folder, and open the newest .log file present, and attach the contents of that document back here in your next post.



    Give Ccleaner a run. Not the reg scanner, just the cleaner itself to be rid of a chunk of temp files.


    http://imageshack.us/a/img841/7292/thisisujrt.gif Please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Attach JRT.txt to your next message.


    Now run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista, Windows7 or Win8) Then attach the new C:\MGlogs.zip file that will be created by running this.

    Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!
     
  3. mneenee

    mneenee Corporal

    Question. Hitman is requiring me to buy it in order to remove anything? Do I have to buy it??
     
  4. mneenee

    mneenee Corporal

    Disregard figured it out :)
     
  5. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Excellent. ;) Continue on then please.
     
  6. mneenee

    mneenee Corporal

    Ok did all steps. I did make a mistake by not saving a file after OTM ran...:-o I did re run it and save a file. When JRT ran the first time it said there was a corrupted module and had to restart so I chose to restart. It then ran again and I saved both files i.e. JRT.txt and JRT2.txt. GetLogs.bat ran very slow and seemed to freeze a lot but after it finished the PC seems to be a bit faster.

    Thanks again for your help please let me know if I need to do anything else:)
     

    Attached Files:

  7. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Excellent. :) Ready for final steps?
     
  8. mneenee

    mneenee Corporal

    Yup sure am!
     
  9. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Okay! :)


    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.

    7. After doing the above, you should work thru the below link:
     
  10. mneenee

    mneenee Corporal

    Great Thank You Kestrel! I appreciate your help :)
     
  11. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    You are most welcome. Safe surfing!
     

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