Malware battle pt.1

Discussion in 'Malware Help (A Specialist Will Reply)' started by Simbo, Nov 1, 2010.

  1. Simbo

    Simbo Private E-2

    Dear All

    I got a major malware invasion a while back from a USB stick... turns out our University roaming profiles were infected. I thought I had escaped but about 2 weeks ago things starting going wrong and have got steadily worse. I read the READ ME and obeyed the instructions to the letter although the first few steps I had to run in safe mode as superspyware repeatedly failed to start-up in normal. Anyway it has worked wonders - thank you so much! However I do not think I am completely in the clear as I get redirected on google searches and I have a Win32 run error.

    Below is my SASlog and I have attached the other bits and pieces. Any help would be greatly appreciated. I am about 2/10 on a scale of ability to use computers (10 being you guys!).

    Thanks in advance
    S

    ---------------------------------
    SUPERAntiSpyware Scan Log
    http://www.superantispyware.com

    Generated 10/31/2010 at 02:12 PM

    Application Version : 4.44.1000

    Core Rules Database Version : 5730
    Trace Rules Database Version: 3542

    Scan type : Complete Scan
    Total Scan Time : 01:04:28

    Memory items scanned : 299
    Memory threats detected : 0
    Registry items scanned : 7631
    Registry threats detected : 2
    File items scanned : 20605
    File threats detected : 1

    Disabled.SecurityCenterOption
    HKLM\SOFTWARE\MICROSOFT\SECURITY CENTER#FIREWALLDISABLENOTIFY
    HKLM\SOFTWARE\MICROSOFT\SECURITY CENTER#UPDATESDISABLENOTIFY

    Trojan.Agent/Gen-QTPlugin
    C:\WINNT\SYSTEM32\QTPLUGIN.EXE
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Please use add/remove programs to uninstall:
    J2SE Runtime Environment 5.0 Update 12

    Please download the TDSS Rootkit Removing Tool (TDSSKiller.exe) and save it to your Desktop. <-Important!!!


    Be sure to download TDSSKiller.exe (v2.4.0.0) from Kaspersky's website and not TDSSKiller.zip which appears to be an older version 2.3.2.2 of the tool.

    • Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
      Vista/Windows 7 users right-click and select Run As Administrator.
    • If TDSSKiller does not run, try renaming it.
    • To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to How to change the file extension.
    • Click the Start Scan button.
    • Do not use the computer during the scan
    • If the scan completes with nothing found, click Close to exit.
    • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
    • Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
    • A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.4.0.0_27.07.2010_14.17.05_log.txt) will be created and saved to the root directory ( usually Local Disk C ).
    • Attach this log to your next message


    Now download and install:
    Java Runtime 6

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

    Then attach the below logs:

    * C:\MGlogs.zip

    Make sure you tell me how things are working now!
     
  3. Simbo

    Simbo Private E-2

    Hi TimW - thanks for the reply! TDSSkiller picked up something - I have attached the logs as requested. In addition I have tried a couple of random google searches and they seem to be behaving and as yet no weird Win32 errors. Fingers crossed!
     

    Attached Files:

  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Looks good. You just need to clean out your temp folders.

    If you are not having any other malware problems, it is time to do our final steps:

    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real time protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.We recommend them for doing backup scans when you suspect a malware infection.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.


    3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    7. Go to add/remove programs and uninstall HijackThis.
    8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 7 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.

    10. After doing the above, you should work thru the below link:




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  5. Simbo

    Simbo Private E-2

    Thanks! Greatly appreciated.
     
  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    No problem. Safe surfing. :)
     

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