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Malware Bytes And Adwcleaner Won't Run

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by cwaters, Nov 14, 2017 at 2:22 PM.

  1. cwaters

    cwaters Private E-2

    Hello,
    I am having something weird happen my computer was acting kinda buggy and I went to run a scan with Malware Bytes (free). When I right clicked on the icon on my desktop and said scan it just did nothing. Also down in the tray when I selected open it did nothing. Also selecting from all programs it did nothing. I deleted it and went to their official website and downloaded it and reinstalled it and again nothing?? I also downloaded Adwcleaner and when I try to open the .exe file the license agreement flashes really fast but then disappears and then nothing starts to install. I have no idea what is happening. As of right now I don't have either one installed. I did a full scan with Microsoft Security Essentials and it found nothing. But I definitely would like to have Malware Bytes and Adwcleaner on my computer as well. Running Windows 7 and Firefox. Firefox did a critical update earlier and I'm wondering if that has anything to do with it. Any help would be appreciated.
     
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    I have moved your thread. Please try to do the scans as outlined in the Read and Run First instructions at the top of this forum.
     
  3. cwaters

    cwaters Private E-2

    Even though I already did that. I did go to your post and followed the instructions there and tried it again saved adwcleaner.exe on my desktop and right clicked and selected run as administrator it asks me if ok to run and I say yes and it does nothing.
     
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Have you tried RogueKiller, Hitman and MGTool.exe?
     
  5. cwaters

    cwaters Private E-2

    no i haven't the only ones i've tried so far is malwarebytes and adwcleaner. I have heard of hitman but not the others. Where is the best place to download all of these, thank you.
     
  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

     
  7. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

  8. cwaters

    cwaters Private E-2

    ok i was able to download all programs, I was able to run Roguekiller, MGtool, Hitman Pro and get those logs they are uploaded here. Malwarebytes and Adwcleaner still did nothing when I tried to do a scan with them. I did not delete any things that RK, MGtools or hitman found and have left my user account control disabled. Thank you for this and please advise.
     

    Attached Files:

  9. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
    After clicking Fix, exit HJT.

    Now rerun RogueKiller and have it remove these items:
    ¤¤¤ Processes : 2 ¤¤¤
    [Proc.RunPE] regsvr32.exe(1884) -- C:\Windows\SysWOW64\regsvr32.exe[7] -> Found
    [Proc.Injected|Proc.RunPE] regsvr32.exe(3672) -- C:\Windows\SysWOW64\regsvr32.exe[7] -> Found

    ¤¤¤ Registry : 10 ¤¤¤
    [PUP.Gen0] (X64) HKEY_CLASSES_ROOT\CLSID\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} -> Found
    [PUP.Gen0] (X64) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} -> Found

    ¤¤¤ Files : 1 ¤¤¤
    [VT.Unknown][File] C:\Users\Waters\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\qoptehyqk.lnk [LNK@] C:\Users\Waters\AppData\Local\Amkodvip\IHEZEN~1.AVS -> Found

    Use file explorer to find and delete:
    C:\Windows\SysNative\drivers\TrueSight.sys

    Reboot and rescan with RogueKiller and attach the new log.
     
  10. cwaters

    cwaters Private E-2

    ok i rescanned and think deleted the above files. I did not have this file anywhere

    C:\Windows\SysNative\drivers\TrueSight.sys

    Attached is the new roguekiller log
     

    Attached Files:

  11. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Have RogueKiller remove these two items:

    ¤¤¤ Registry : 10 ¤¤¤
    [PUP.Gen0] (X64) HKEY_CLASSES_ROOT\CLSID\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} -> Found
    [PUP.Gen0] (X64) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} -> Found

    Reboot and rescan with RogueKiller and attach the new log.
     
  12. cwaters

    cwaters Private E-2

    those items have been removed. I was able to do a scan with malware bytes finally now too. 3 items are quarantined in malware bytes. here is logs for the lates rogue killer and malware bytes.
     

    Attached Files:

  13. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Did you reboot? If so, rerun MBAM and attach a hopefully clean log.
     
  14. cwaters

    cwaters Private E-2

    ok latest log from malware bytes and is it ok to delete the quarantined items now?
     

    Attached Files:

  15. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Yes, you can delete the quarantine log. Your logs are clean.

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Re-enable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8 or 10, it is time to make sure you have re-enabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now go to the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 or 10 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    7. After doing the above, you should work thru the below link:
     
  16. cwaters

    cwaters Private E-2

    will do thanks for all your help, made my life less stressful!
     
  17. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You are most welcome.
     

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