Malware- Can't fully remove

You can attach the logs from MBAM and SAS and combofix showing what they removed. (Although you shouldn't have been using combofix with just basic instructions without supervision as you probably know, it's a very powerful tool)

Also you will have to run the other tools outlined in the R&R. Attach logs and I can give you a set of instructions

 

If you do not boot from the E Drive then you have nothing to worry about, and no it isn't saying that your games are infected.


1. Go to TDSSKiller and Download TDSSKiller.zip to your Desktop

• Extract its contents to your Desktop so that you have TDSSKiller.exe directly on your Desktop and not in any subfolder of the Desktop.
• Click Start > Run and copy/paste the following bold command into Run box and hit Enter.

"%userprofile%\Desktop\TDSSKiller.exe" -v

• Follow the instructions to type in "delete" when it asks you what to do when if finds something.
• When done, a log file should be created on your C: drive named something like TDSSKiller.2.1.1_27.12.2009_14.17.04_log.txt which is based on the program version # and date and time run. Please attach this log to your next reply.

2. Important Notice: A new version of SUPERAntiSpyware is available.

• Please uninstall your current version (this is necessary).
• Then download this SUPERAntiSpyware
• Install this new version. It may tell you that you need to reboot to complete the installation. You must reboot at this time.
• After the reboot, run SUPERAntiSpyware and immediately click the Check for Updates button to get more updates for the database.
• Now run a new full scan of your system. And attach this log later.

3. Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

• R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=127.0.0.1:5555
• R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
• R3 - URLSearchHook: (no name) - - (no file)
• O20 - Winlogon Notify: 40471205922 - Invalid registry found
• O20 - Winlogon Notify: avgrsstarter - avgrsstx.dll (file missing)
• O23 - Service: AVG Free WatchDog (avg9wd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgwdsvc.exe
• O23 - Service: LiveUpdate - Unknown owner - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE (file missing)

After clicking Fix exit HJT.


4. Use windows explorer to find the following bold file and delete it if possible.

• C:\WINDOWS\system32\hlp.dat

5. Now we need to use ComboFix to be rid of some malware and also clear up from the avg you were once using.

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
• If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
• Open Notepad and copy/paste the text in the below quote box. Ensure you scroll down to select ALL the lines:

Code:

KILLALL::

SecCenter::
{17DDD097-36FF-435F-9E1B-52D74245D6BF}

Driver::
AvgLdx86
avg9wd

File::
C:\WINDOWS\system32\hlp.dat 
C:\WINDOWS\system32\drivers\drw88.tmp
C:\WINDOWS\system32\drivers\avgntflt.sys
C:\WINDOWS\system32\drivers\avgntdd.sys
C:\WINDOWS\system32\drivers\avgntmgr.sys
C:\WINDOWS\system32\avgrsstx.dll
C:\WINDOWS\system32\drivers\avgmfx86.sys
C:\WINDOWS\system32\drivers\avgldx86.sys
C:\WINDOWS\SYSTEM32\avgrsstx.dll
C:\Documents and Settings\JER\Local Settings\Application Data\4T227ly4
C:\Documents and Settings\JER\Local Settings\Application Data\1040348557
C:\Documents and Settings\JER\Local Settings\Application Data\8xRhp4r1
C:\Documents and Settings\All Users\Application Data\4T227ly4
C:\Documents and Settings\All Users\Application Data\1040348557
C:\Documents and Settings\All Users\Application Data\8xRhp4r1
C:\Documents and Settings\JER\Templates\4T227ly4
C:\Documents and Settings\JER\Templates\1040348557
C:\Documents and Settings\JER\Templates\8xRhp4r1
C:\WINDOWS\SYSTEM32\DRIVERS\jsbib.sys
C:\Program Files\AVG\AVG9\avgwdsvc.exe

Folder::
C:\Documents and Settings\JER\Local Settings\Application Data\jhfwprmqi
C:\Documents and Settings\JER\Local Settings\Application Data\xfugtmrqx
C:\Program Files\AVG

Registry::
[-HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\avgrsstarter]

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
  
  http://img.photobucket.com/albums/v666/sUBs/CFScriptB-4.gif
  
  
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

6. Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this and also attach the new log from SUPERantispyware.

7. Let me know now how the machine is behaving. Do the redirects persist?

 

Try doing this:
How to recover from a corrupt registry.

 

I would first see if Last know good config works, then safe mode w/networking.

 

Probably not. But you can try running a virus rescue disc:
Kaspersky Rescue Disk.

You will have to create this disc using a different computer. Then you need to change your bios to boot first to cd and see if that helps.

If you have registry keys that were infected and removed by SAS, you will need your xp disc or one of the exact same version.

 

It is easy to follow esp since you can boot to the recovery console.

 

Is this a desktop computer or a laptop? If a desktop, do you have access to another desktop computer?

 

Good, then you can take out the infected hard drive and slave it to the uninfected computer, making sure first that you have all your AV and AS programs updated. You should then be able to run the scans on that computer.

 

The only other thing you need to do with the hard drive is make sure to change the jumper pin so that it is a slave drive. Your other hard drive that is clean should already be set to master. Then before you plug it in, make sure your AV and AS software is fully updated. You should be able to run all the scans with the infected slave drive plugged in. Make sure that you set the scanning tools to include the infected drive.

I would first install this on the clean drive:
AutoEater.

 

If you have your xp disc, then I would first attempt the link I gave you for recovering from a corrupt registry.

If that does not work, I would do the slave drive install, see if you can clean it up with the scans and if worse comes to worse, copy your data and files over to the clean hard drive and then reformat the infected hard drive once it is back in it's case.

 

If you are planning on upgrading to Win7, then you may only wish to save your files and personal data ( no exe files) on the other computer and then you can just go ahead and put the hard drive back and reformat and install Win7.

 

I would go ahead and run the scans and let me see them. Afterwards, we may just be left with saving your pictures and such.

 

Run:
SAS
MBAM
MGTools

 

Not a problem. We will be here when you are ready.