Malware Everywhere

brian kerber · Mar 18, 2016

I have downloaded all or the requested software in the readme and executed as requested.

two issues - I forgot to run CCleaner and the MGTools seems to be hung up, the last message displayed is "Getting System Information". This is a Windows 10 machine, my daughters, I am struggling with getting around in it.

Is there something I should do, cancel MGTools run CCleaner and then start over?

thanks for you help

brian kerber · Mar 18, 2016

it finally finished, don't think it looks correct but here is the MG log.
Let me know what i did wrong

thanks

Kestrel13! · Mar 18, 2016

brian kerber said: ↑

I have downloaded all or the requested software in the readme and executed as requested.
Click to expand...

Hi there. Then can you please upload all of the other requested logs. Thanks.

brian kerber · Mar 18, 2016

i think these are it.. thanks again

brian kerber · Mar 18, 2016

i don't see a TDSSKILLER log right now sorry

Kestrel13! · Mar 18, 2016

And the Malware Bytes log, please?

brian kerber · Mar 18, 2016

found the tdskiller but it was empty, seems odd. will look for other one now

Kestrel13! · Mar 18, 2016

The Tdsskiller log is included in the MGlogs.zip so don't worry about that. Just upload the Malware Bytes log.

brian kerber · Mar 18, 2016

i found the malware log as well, really odd, it keeps telling me it is empty on the upload a file button but i can see it has data and is about 300 kb, the tdskiller log has data as well, i just was trusting the upload a file button when it said it was empty
not sure what to do at this point...

Kestrel13! · Mar 19, 2016

Just run Malware Bytes again, let it remove anything it finds. Let me know.

Re run Hitman Pro, activate/enable the free trial and let it remove all that it finds.

Fix items using RogueKiller.

Double-click RogueKiller.exe to run. (Vista/7/8 right-click and select Run as Administrator)
When it opens, press the Scan button
Now click the Registry tab and locate these detections:

[PUP] (X64) HKEY_LOCAL_MACHINE\Software\Essentware -> Found

[PUP] (X64) HKEY_LOCAL_MACHINE\Software\PCValidator -> Found

[PUP] (X64) HKEY_LOCAL_MACHINE\Software\Reimage -> Found

[PUP] (X64) HKEY_LOCAL_MACHINE\Software\WebBar -> Found

[PUP] (X86) HKEY_LOCAL_MACHINE\Software\Jawego -> Found

[PUP] (X86) HKEY_LOCAL_MACHINE\Software\PC -> Found

[PUP] (X86) HKEY_LOCAL_MACHINE\Software\Trymedia Systems -> Found

[PUP] (X64) HKEY_USERS\S-1-5-21-317729607-3718617820-10671929-1001\Software\Microsoft\Windows\CurrentVersion\Run | PCKeeper Antivirus : "C:\Program Files\Essentware\PCKAV\PCKAV.exe" /autorun [x][x] -> Found

[PUP] (X86) HKEY_USERS\S-1-5-21-317729607-3718617820-10671929-1001\Software\Microsoft\Windows\CurrentVersion\Run | PCKeeper Antivirus : "C:\Program Files\Essentware\PCKAV\PCKAV.exe" /autorun [x][x] -> Found

[PUM.Proxy] (X64) HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\NlaSvc\Parameters\Internet\ManualProxies | (default) : -> Found

[PUM.Proxy] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\NlaSvc\Parameters\Internet\ManualProxies | (default) : -> Found

Place a checkmark next to each of these items, leave the others unchecked.
Now press the Delete button.

...and the same for this entry on the tasks tab please...

[Suspicious.Path] \Component System\Component -- "C:\Users\pcker\AppData\Local\Component\com.exe" -> Found

When it is finished, there will be a log on your desktop called: RKreport[2].txt
Attach RKreport[2].txt to your next message. (How to attach)
Reboot the machine.

What is in this folder? (Don't click on anything)

C:\ProgramData\d1e11b7a

Give Ccleaner a run, not the reg scanner, just the cleaner itself to be rid of a chunk of temp files.

http://imageshack.us/a/img841/7292/thisisujrt.gif Please download Junkware Removal Tool to your desktop.

Shut down your protection software now to avoid potential conflicts.

Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.

The tool will open and start scanning your system.

Please be patient as this can take a while to complete depending on your system's specifications.

On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

Attach JRT.txt to your next message.

Now rerun Hitman Pro (just a scan) and upload new log

Same for RogueKiller.

Run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista, Windows7 or Win8) Then attach the new C:\MGlogs.zip file that will be created by running this.

Let me know how things are running!

brian kerber · Mar 20, 2016

running much better now.
malware bytes turned up nothing.
i have attached all logs as requested - nothing from hitman

thanks
look forward to hearing what you see now.

Kestrel13! · Mar 20, 2016

You did not answer me about this:

C:\ProgramData\d1e11b7a

brian kerber · Mar 20, 2016

i don't see that folder anymore. i did a search on the C drive

Kestrel13! · Mar 20, 2016

The logs look good! How are things running?

brian kerber · Mar 20, 2016

Running good. Do you think we are clear?

Kestrel13! · Mar 20, 2016

I do indeed.

If you are not having any other malware problems, it is time to do our final steps:

We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.

Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.

Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.

If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.

Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.

Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.

After doing the above, you should work thru the below link:

How to Protect yourself from malware!

brian kerber · Mar 20, 2016

Thanks for all of your help

I will follow your steps to protect her computer to hopefully avoid this again.

Much appreciated

Kestrel13! · Mar 20, 2016

Most welcome.

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Malware Everywhere

brian kerber Private E-2

brian kerber Private E-2

Attached Files:

MGlogsR.zip

Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

brian kerber Private E-2

Attached Files:

HitmanPro_20160318_1216.log

roguekillerlog.txt

brian kerber Private E-2

Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

brian kerber Private E-2

Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

brian kerber Private E-2

Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

brian kerber Private E-2

Attached Files:

RKreport.txt

JRT.txt

RKreport2.tmp.txt

MGlogsR.zip

Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

brian kerber Private E-2

Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

brian kerber Private E-2

Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

brian kerber Private E-2

Kestrel13! Super Malware Fighter - Major Dilemma Staff Member