malware found?

Discussion in 'Malware Help (A Specialist Will Reply)' started by double_a6, Sep 23, 2013.

  1. double_a6

    double_a6 Private E-2

    Hi A friend asked me to look at her sons laptop as it was running very slow and freezing.
    I have followed the procedures in your readme file and logs are attached.
    Roguekiller seems to have found some things.
    also malwarebytes found 26 items but then after a minute or so would freeze and I was unable to get a log.
    I had to run the programs in safe mode mostly - when I tried in normal mode they did not run or things froze.

    The system is a Celeron T3500 2.1GHz laptop with 3GB memory running 64 bit win7 home premium.

    Any advice appreciated
    thanks
    Andy
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Rerun Hitman and have it delete all the PUP's. Reboot and rescan with Hitman and attach the new log.

    Tell me how things are running now.
     
  3. double_a6

    double_a6 Private E-2

    Hi. log attached. when I first ran hitman and deleted the pups a windows update installed itself as well . on reboot the system was very slow and the rerun of hitman eventually froze. I reran hitman in safe mode to get the log below.

    In normal mode as hitman was trying to run I noticed something called easyspeed upmanager was running (well not responding) in task manager.

    Anything else I should try?
     

    Attached Files:

  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).

    Attach the new C:\MGLogs.zip.
     
  5. double_a6

    double_a6 Private E-2

    mglogs zip attached .again it took ages to run. long periods of idle cpu activity then another flaming windows update started and then the mglog finished. I have found the button to temporarily disable auto updates while this is ongoing.
     

    Attached Files:

  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    I am not finding any malware in your logs. What issues are you still having, if any?
     
  7. double_a6

    double_a6 Private E-2

    I think none. the system still seems a bit slow to me but it's not mine and it is only a Celeron. I ran a sisoft Sandra benchmark and it seemed similar to other eleron systems so maybe it is ok.

    Thanks for your assistance.
     
  8. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You're welcome.

    If you are not having any other malware problems, it is time to do our final steps:

    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
      .
    After doing the above, you should work thru the below link:

     

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