Malware giving me multiple iexplore.exe processes and cannot view certain sites

Discussion in 'Malware Help (A Specialist Will Reply)' started by cristo_bal, Aug 4, 2009.

  1. cristo_bal

    cristo_bal Private E-2

    I have noticed of late that my computer has been running slower. I always have at least 2 instances of iexplore.exe running yet I don't have Internet Explorer open. I don't even use Internet Explorer. I have tried closing them with no luck, they always just come right back.

    A while back I was infected with Smitfraud, I believe I was able to remove it but I'm not sure if i was able to remove everything. I have followed all the steps in the malware removal guide other than ComboFix(I was given an error message saying it was not safe to continue. And to download a new copy). I am running Windows XP pro. Any help would be greatly appreciated as this can get really frustrating. Thanks again!
     

    Attached Files:

  2. cristo_bal

    cristo_bal Private E-2

    I'm not able to visit microsoft.com or any virus scanning websites. I believe the malware is stopping me from doing this.
     
  3. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    Sorry to have to give the bad news below. :(

    I can see the reason for your problems. Your logs show that your Windows Operating system files have become infected with Virut and there is no known reliable fix for this. In addition there are many many other infected files. We could spend a lot of time trying to remove this infection, but odds are that it will not work because the nature of the infection has so many executable system files infected that as soon as we fix one file, other files that are infected will almost immediately or upon the next reboot, just reinfect the files. In addition, your PC would still basically be unreliable/untrustworthy even if we manage to fix the infected files that we can see since there could be many more that we are not seeing.

    The safest thing for you to do is backup your personal data immediately since your PC could possibly become unbootable at any point in time. Do not back up any executable files. This includes programs that you have downloaded since any of them could be infected.

    Once you backup, you need to format partitions and reinstall Windows and all other software especially your protection software. Then install all updates for all software. DO NOT reinstall from any executable file backups you made while this PC was infected or you will just be reinstalling the infection.
     
  4. cristo_bal

    cristo_bal Private E-2

    I was kind of fearing that answer, but thanks for the help anyways! I kind of figured this would be the outcome.
     
  5. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome.

    Only for infections like Virut. ;)

    You should work thru the below after reinstalling.

     

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