Malware Help please?

stephenmiller99 · Jan 18, 2007

Malware problem HELP

Symantec Email Proxy Keeps Trying To Send Dozens and Dozens Of Emails, but They Fail and Bring Up Like 30 Pop Up Windows Saying The Messages Have Failed To Be Sent, and They All Have Random Email Subjects(?).....My Anti-Virus Software Scans and Comes Up Empty, Same With My Spyware Remover.....Please Help Me.

I have had to uninstall Norton temporarily as the pop ups were too annoying - this solves the problems, but i've paid for the program so I want to use it again - and when I install it the problem keeps re-curring.

Please help, i'm new to all this and really stuck. Thanks!

stephenmiller99 · Jan 18, 2007

Can anyone help me with a malware problem please?

TimW · Jan 18, 2007

Welcome to Majorgeeks!

Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.

Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support

Make sure you check version numbers and get all updates.

Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:

Downloading, Installing, and Running HijackThis
Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.

When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:

CounterSpy

AVG Antispyware log - ONLY IF NEEDED you were not able to run CounterSpy

Bitdefender - from step 6

Panda Scan - from step 6

runkeys.txt - the log from GetRunKey.bat

newfiles.txt - the log from ShowNew.bat

HijackThis

NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!

stephenmiller99 · Jan 23, 2007

Hi, I have followed ur previous email and will now attach all the scans to see if u can fix the original problem.

I really would appreciate it,if u can find an answer. I know there are others out there but I don't want to do something that the logs may differ on.
Thanks

Attachment 1 - counterspy
Attachment 2 - BitDefender
Attachment 3 - PandaActiveScan

stephenmiller99 · Jan 23, 2007

Other attachments:

Attachment 4 - runkeys.txt
Attachment 5 - newfiles.txt

stephenmiller99 · Jan 23, 2007

Attachment 6 - Hijack_This! log

Thanks again!!! :wave

TimW · Jan 23, 2007

Copy the text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

REGEDIT4

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced]
"Hidden"=dword:00000001
"SuperHidden"=dword:00000001
"ShowSuperHidden"=dword:00000001
"HideFileExt"=dword:00000000
Click to expand...

Go to Start / Run and type "cleanmgr" without quotes ....have it clean Temp. Internet files, and Temp files.

Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://webact.
symantec.com/webact-redirect.jsp?PCODE=AU&SO={F073BDC9-0D67
-4ff0-879E-27241C843828}&VER=2&actreq=%2F880004%2F0DKX4NMCyNCdk%2F%
2F%2F%2F5%2FW5CCF2YM%2FDEDGw18G%2Fe%2F5NZuZFBK%2FABm2q2qD4
jSWzDjKx5gA1CouJ%2FXPS8GRIVC7XUAAYI%2F003100079374460033045675463
&plang=sym:EN&oslang=iso:ENG&oslocale=iso:GBR

O2 - BHO: (no name) - {67982BB7-0F95-44C5-92DC-E3AF3DC19D6D} - (no file)

O3 - Toolbar: (no name) - {0D045BAA-4BD3-4C94-BE8B-21536BD6BD9F} - (no file)

O21 - SSODL: carbinyl - {8d8c2387-7f80-4022-9be6-43630a969558} - (no file)

O23 - Service: ieupdater (Microsoft IE Updater) - Unknown owner - C:\DOCUME~1\Miller\LOCALS~1\Temp\ieupdate.exe (file missing)

After clicking Fix, exit HJT.

Please attach a new:
GetRunKeys
ShowNew
HJT

Be sure to tell us how things are running.

stephenmiller99 · Jan 27, 2007

Hi Tim, Thanks for your help. Same problem same thing keeps happening. I've attached an error doc along with updated logs for HijackThis, Runkeys and shownew.

Errors still popping up saying "Your mail message was unable to be sent because your mail server rejected the message SS4 DEnied [CS] (mode:normal)

Others show messages being processed to send with emails i have not sent. No mail accounts are open when this takes place. Everthing runs ok without Norton, but still don't want to not have Norton. Househole computer - please help!

stephenmiller99 · Jan 27, 2007

Here's that pic of the error that occurs.
Thanks

TimW · Jan 27, 2007

I'm going to post two sets of instructions below. Each will be enclosed in separate Quote boxes. Make sure to complete the first one 100% before moving on to the second one.

Quote:

STEP 1: Complete this procedure completely including attaching the requested log before doing the second procedure.

Download SmitfraudFix (by S!Ri) to your Desktop.

Extract all the files to your Destop. A folder named SmitfraudFix will be created on your Desktop.

Open the SmitfraudFix folder and double-click smitfraudfix.cmd
Select option #1 - Search by typing 1 and press Enter
This program will scan large amounts of files on your computer for known patterns so please be patient while it works. When it is done, the results of the scan will be displayed and it will create a log named rapport.txt in the root of your drive, eg: Local Disk C: or partition where your operating system is installed. Please attach that log in your next reply.

Note:process.exe ( which is used my SmitFraudFIx ) is detected by some antivirus programs (AntiVir, Dr.Web, Kaspersky) as a "RiskTool"; it is not a virus, but a program used to stop system processes. Antivirus programs cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert the user. The below is a link to what process.exe is.

http://www.beyondlogic.org/consulting/proc...processutil.htm

Click to expand...

IMPORTANT: Do NOT run any other options until you are asked to do so!
ATTACH THE FIRST LOG NOW BEFORE CONTINUING OR YOU WILL OVERWRITE IT!!!! And then immediately continue on to the below steps.

Quote:

STEP 2: PLEASE READ ALL OF THESE INSTRUCTIONS FIRST BEFORE DOING ANYTHING. Ask any questions that you may have before starting.

Please print out or copy these instructions to Notepad as the internet will not be (while in Safe Mode) available to you at certain points of the removal process. Make sure to work through all the Steps in the exact order in which they are listed below. Again, if there's anything that you don't understand, ask your question(s) before moving on with the fixes.

Reboot your computer into Safe Mode : Starting your computer in Safe mode

Open the SmitfraudFix Folder of your Desktop, then double-click smitfraudfix.cmd file to start the tool.

Select option #2 - Clean by typing 2 and press Enter.
Wait for the tool to complete and disk cleanup to finish.
You will be prompted : "Registry cleaning - Do you want to clean the registry ?" answer Yes by typing Y and hit Enter.

The tool will also check if wininet.dll is infected. If it is infected and a clean version is found, you will be prompted to replace the infected wininet.dll with the clean file. Answer Yes to the question "Replace infected file ?" by typing Y and hit Enter.

A reboot may be needed to finish the cleaning process, if you computer does not restart automatically please do it yourself manually. BUT Reboot in Safe Mode.

The tool will create a log named rapport.txt in the root of your drive, eg: Local Disk C: or partition where your operating system is installed.
Click to expand...

Now reboot into normal mode and attach this new rapport.txt log here.
Now attach new logs from:

GetRunKey

ShowNew

HJT

How are things working now?

stephenmiller99 · Jan 27, 2007

Here is the results of my smitfraudfix i.e. rapport.txt attached

Thanks!!!

stephenmiller99 · Jan 27, 2007

Hi. I have new logs from rapport.txt attached, getrunkeys and shownet will post HJT on the next reply.

No pop-ups as of yet. System when loaded, desktop looked different and had deleted google as default web to uk.msn, is that normal?

Stephen

stephenmiller99 · Jan 27, 2007

Here's my new HJT

Cheers

stephenmiller99 · Jan 27, 2007

Hi, just an update. It is just as bad. I walked away from the computer and there was hundreds of the messages. Obviously more frequent when i'm using a web page.

Any ideas?

TimW · Jan 27, 2007

Continue by downloading a tool we will need - Pocket KillBox

Save it to its own folder somewhere that you will be able to locate it later.

Run HJT and delete this item:

O20 - Winlogon Notify: partnershipreg - C:\Documents and Settings\All Users\Documents\Settings\partnership.dll

After clickin Fix, close HJT.

Now run Pocket Killbox by doubleclicking on killbox.exe
Choose Tools > Delete Temp Files and click Delete Selected Temp Files.
Then after it deletes the files click the Exit (Save Settings) button.
NOTE: Pocket Killbox will only list the added files it is able to find on the system. So when you do the below, if some files do not show in the list after pasting them in, just continue.

Select:

* Delete on Reboot
* then Click on the All Files button.
* Please copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy):

C:\WINDOWS\dbmio32.dll
C:\WINDOWS\system32\daoprint.dll
C:\Program Files\Video ActiveX Object\pmsngr.exe
C:\\Program Files\\Video ActiveX Object\\isamonitor.exe
C:\WINDOWS\atmoun.exe
C:\WINDOWS\system32\vcodec.exe
C:\Documents and Settings\All Users\Documents\Settings\partnership.dll

* Return to Killbox, go to the File menu, and choose Paste from Clipboard.
* Click the red-and-white Delete File button. Click Yes at the Delete on Reboot prompt.

If you receive a PendingFileRenameOperations prompt, just click OK to continue (But please let me know if you receive this message!).

If Killbox does not reboot just reboot your PC yourself.

Now attach the below new logs and tell me how the above steps went.

1. GetRunKey
2. ShowNew
3. HJT

stephenmiller99 · Jan 27, 2007

Here's the following logs:

The 020 on Hijackthis log remains there even after I have deleted - don't know what this means but just an observation.

So far so good and no pop-ups but i will let you know as normnally doesn't start for a bit.

TimW · Jan 27, 2007

Your logs look good. Let me know if this changes.

You can now uninstall any programs that we asked you to install.

Turn off system restore, restart the computer and turn it back on.

Be sure to read How to Protect yourself from Malware

Malware Help please?

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TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

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Attached Files:

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TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

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Attached Files:

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Attached Files:

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

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Attached Files:

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Attached Files:

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Attached Files:

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TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

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Attached Files:

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member