Malware Help

Discussion in 'Malware Help (A Specialist Will Reply)' started by firedragon, Mar 10, 2019.

  1. firedragon

    firedragon Private E-2

    I have finished the read me first and did all that was asked, submitting the log files in here as well.
    The problem I am having is slow computer, then the other day I turned on my computer and my desktop was full of duplicate files, not sure how that happened. I also got an email from someone saying I went to their site and they somehow got into my files or something and they told me one of my passwords. which that part really bothers me. So I am hoping someone can help me here to make sure this person or whatever cannot cause problems on my computer. The only place I use the that password they gave me is on Netflix. hope they don't have any others.
     

    Attached Files:

    firedragon, Mar 10, 2019
    #1
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    If you have access to another computer, use it to change all your passwords.

    Clean everything out that ADWCleaner found.

    Then please
    go here > https://www.zemana.com/Download
    their program is no longer free, but you can use the demo version for this cleaning.

    It auto updates, and you click scan. After it's finished, click on the icon that looks like Cell phone strength bars. High-light the report (by date log was produced) and click on the "Open Report" icon. (looks like a folder). That notepad.txt can then be copied/pasted into another .txt doc and saved. Upload that, please.
     
    TimW, Mar 10, 2019
    #2
  3. firedragon

    firedragon Private E-2

    I don't have access to another computer right now. But here is the doc you asked for
     

    Attached Files:

    firedragon, Mar 11, 2019
    #3
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Please go to start / run / and type %temp%
    Then delete all it finds.

    Please rerun ADW, Hitman and RogueKiller and attach those new logs.
     
    TimW, Mar 11, 2019
    #4
  5. firedragon

    firedragon Private E-2

    Here are those requested logs, I didn't delete anything that was found. Except for what was in the Temp folder.
     

    Attached Files:

    firedragon, Mar 11, 2019
    #5
  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Please empty your Recycle bin and delete these in RogueKiller:
    ¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤ Files ¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤
    [PUP.Coupons (Potentially Malicious)] (file) CouponPrinter.ocx -- (Coupons, Inc.) C:\Windows\CouponPrinter.ocx -> Found
    [PUP.Coupons (Potentially Malicious)] (file) couponprinter_x64.ocx -- (Coupons, Inc.) C:\Windows\couponprinter_x64.ocx -> Found

    Tell me how things are running.
     
    TimW, Mar 11, 2019
    #6
  7. firedragon

    firedragon Private E-2

    Well took 3 attempts to log onto my computer it just kept going in circles. Didn't say it was wrong password just went to beginning for some reason, then when I went to go into a browser it said page can't be displayed, so I highlighted url and tried again then it went. But its still very slow as well.
     
    firedragon, Mar 12, 2019
    #7
  8. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Slowness is not necessarily caused by malware. I suggest you post in the software forum for further assistance.

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    3. If running Vista, Win 7 or Win 8, it is time to make sure you have re-enabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    4. Now go to the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 or 10 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    5. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    6. After doing the above, you should work thru the below link:
     
    TimW, Mar 12, 2019
    #8
  9. firedragon

    firedragon Private E-2

    Thank you Tim for your help. I will do that cuz this thing is slower then before I started this post. And some things make me log in more then once before it will let me in. Kind of frustrating. How can I give you points I really don't know how to do that.
    Thanks again for your help.
     
    firedragon, Mar 13, 2019
    #9
  10. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    No problem. And good luck. You may either need to do a restore...to before the problems started...or a re-install. It sounds like serious system issues.
     
    TimW, Mar 13, 2019
    #10

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