Malware Infection; Removal Needed

Beseech · Nov 30, 2014

Hello, I need help. I've been here before, and you guys really helped me out, but I'm having recurring problems.

I believe that I have malware infections on my computer. I do have Norton 360 on my computer; however, it isn't foolproof.

Norton 360 does NOT have after-the-fact malware removal (just blocking).
I run Norton 360 scans regularly, but it never finds anything.

So I need to identify the malware infection and remove it somehow.

My computer is almost impossible to navigate right now. Everything is choppy and slow. If I scroll, there is a long delay; if I click on anything, there is a long delay before anything happens.

I also frequently get a message in the lower right-hand corner of my screen saying that "High Disk Usage by Google Chrome".

I don't know what the problems are, or if malware is my only problem, but I really need your help to diagnose and resolve them, because using my computer is extremely difficult now, and it's getting worse.

Kestrel13! · Nov 30, 2014

Welcome to the Malware Removal forum.

Please read ALL of this message including the notes before doing anything.

Please follow the instructions in the below link:

READ & RUN ME FIRST. Malware Removal Guide

and attach the requested logs when you finish these instructions.

**** If something does not run, write down the info to explain to us later but keep on going. ****

Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!

Helpful Notes:

If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:

Starting your computer in Safe mode

If you have problems downloading on the problem PC, download the tools and the manual update Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.

If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only RogueKiller and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run the rest of the READ & RUN ME FIRST instructions on the infected account.

To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:

Don't Bump! It Only Hurts You!!!

Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.

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Malware Infection; Removal Needed

Beseech Private E-2

Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

Log in or Sign up

Malware Infection; Removal Needed

Beseech Private E-2

Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

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