Malware Invation... Please Help To Eleminate, Tyia

Discussion in 'Malware Help (A Specialist Will Reply)' started by juntuo, Mar 3, 2016.

  1. juntuo

    juntuo Private First Class

    Win 7 Ultimate 64 bit

    4gig ram

    amd quad core 2.9

    Browsers slow, clitch/twitch, not responding, wait error, freezing
     
  2. juntuo

    juntuo Private First Class

    I dont see where I am to upload my log files, been a while, please help. Thank you.
     
  3. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Where it says 'post reply' next to it is a button called 'upload a file'
     
  4. juntuo

    juntuo Private First Class

    I see that. I just keep geeting this error, thought maybe I was to uplaod in a differnt place...

    This is what I keep geetting, they are regular txt files in notepad...

    The following error occurred
    There was a problem uploading your file.

    log.txt

    Thanks for any help you can send my direction.
     
  5. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Try using a different browser.
     
  6. juntuo

    juntuo Private First Class

    Thank you, reboot and different browser seem to do it.
     

    Attached Files:

  7. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Do you also have the logs from TDSSkiller, and MGTools please? (MGlogs.zip)
    Are you set up to use a proxy of any kind?
     
  8. juntuo

    juntuo Private First Class

    I cannot seem to find MGTools.Zip I see MGTools file in root of C: but no zip file and yes I run a Proxy
     

    Attached Files:

  9. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Re run MGTools then and then upload the resulting MGlogs.zip that it should generate. Check the desktop too in case it puts the logs there.
     
  10. juntuo

    juntuo Private First Class

    MGtools zip file
     

    Attached Files:

  11. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Sorry for the delay. I'll review those logs and post back with a response soon. ;)
     
  12. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Internet Explorer Toolbar 4.6 by SweetPacks <<< Uninstall this


    Re run Hitman Pro, enable/activate the free trial, and then let it remove all that it finds.

    Fix items using RogueKiller.

    Double-click RogueKiller.exe to run. (Vista/7/8 right-click and select Run as Administrator)
    When it opens, press the Scan button
    Now click the Registry tab and locate these detections:

    • [PUP] (X86) HKEY_LOCAL_MACHINE\Software\ExpressFiles -> Found
    • [PUP] (X86) HKEY_LOCAL_MACHINE\Software\Search Toolbar -> Found

    Place a checkmark next to each of these items, leave the others unchecked.
    Now press the Delete button.

    ...and the same for these on the files/folder tab...

    • [PUP][Folder] C:\ProgramData\{FD6F83C0-EC70-4581-8361-C70CD1AA4B98} -> Found
    • [PUP][Folder] C:\Program Files (x86)\DriverToolkit -> Found
    • [PUP][Folder] C:\Program Files (x86)\Exploremedia -> Found
    • [PUP][Folder] C:\Program Files (x86)\ExpressFiles -> Found

    When it is finished, there will be a log on your desktop called: RKreport[2].txt
    Attach RKreport[2].txt to your next message. (How to attach)
    Reboot the machine.




    Please download the latest version of Farbar Recovery Scan Tool and save it to your desktop.

    Note: Make sure you download the correct version for your PC. Only the correct version will work.
    • Double-click to run it. When the tool opens click Yes to disclaimer.
    • Press Scan button.
    • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your next reply.
    • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.



    Run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista, Windows7 or Win8) Then attach the new C:\MGlogs.zip file that will be created by running this.
    Let me know of any problems you may have encountered with the above instructions and also let me know how things are running!
     
  13. juntuo

    juntuo Private First Class

    Thanks so much for looking this over and for the great instructions. I will be at work for the next thirty six hours and will have limited time to be online. Didn't want you to think I was unappreciative by being gone so long. Have a great weekend! Thank you again, MT.
     
    Kestrel13! likes this.
  14. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Thank for letting me know :)
     
  15. juntuo

    juntuo Private First Class

    I do not see Internet Explorer Toolbar 4.6 by SweetPacks to be able to Uninstall, what am I missing? In CCleaner I see SweetIM for messenger 3.7 and it will not uninstall.

    I ran Hitman pro, let it remove all it found

    Ran RogueKiller (from my D: drive) it asked me to update to newest version.I DID NOT update, now I have no RKreport[2].txt on desktop or in the root of D: I know this is some hard core operator error but I cannot find log anywhere. Only thing I could find is JSON FilesRKreport_DEL, RKreport_SCN under C:\Users\All Users\RogueKiller\Logs.:(

    When I am online there is very little lag, everything is much more responsive, no Not Responding or Wait messages, I do however get tabsthat open randomly in Firefox.

    Thanks again for all the help!
    MT
     

    Attached Files:

  16. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    NOTE: This script was written specifically for this user for use on this particular computer. Running this on another machine may cause damage to your operating system.
    Download Fixlist.txt

    Save fixlist.txt on your Desktop. Make sure you save it as a txt file.

    • You should now have both fixlist.txt and FRST64.exe on your Desktop.
    • Now I want you to disconnect your PC connection to the internet by unplugging the cable ( if it is wireless then temporarily shutdown the wireless network ).
    • Run FRST64.exe by right clicking on it and selecting Run As Adminstrator
    • Click the Fix button just once and wait.
    • Your computer should reboot after the fix runs.
    • Reconnect your internet connection after reboot so you can come back here to continue.
    • The tool will make a log on the Desktop (Fixlog.txt) please attach this new log to your next reply (attach or paste)
    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).

    Then attach the below logs:

    • Fixlog.txt
    • C:\MGlogs.zip
    Please attach the above two log first before you continue with the below.
    Also at this point, I want to double check the status of things by having you run another scan with FRST like in my last message and attach the new FRST.txt and Addition.txt logs.


    Also re run a scan with RogueKiller and upload fresh log.
     

    Attached Files:

  17. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Also do this....

    (I missed this part when I posted earlier)

    Copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

    Make sure that you tell me if you receive a success message about adding the above
    to the registry. If you do not get a success message, it definitely did not work.

    Then.. again (sorry) Run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista, Windows7 or Win8) Then attach the new C:\MGlogs.zip file that will be created by running this.
     
  18. juntuo

    juntuo Private First Class

    Running FRST.txt & RogueKiller now.
     

    Attached Files:

  19. juntuo

    juntuo Private First Class

    Merge of files to registry was a Success! Re-ran MGtools for a new MGlogs.zip file, then I will run the other two programs to get log files.
     

    Attached Files:

  20. juntuo

    juntuo Private First Class

    Logs
     

    Attached Files:

  21. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    How are things running? :)
     
  22. juntuo

    juntuo Private First Class

    Much more to the smooth side. My original problem with browser not responding, the lag, and the glitch/twitch seem to be gone. I am sure there were quite a few things running in the back ground that you got rid of for me too. You are the best, I thank you so much!
     
  23. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    I am very pleased to hear you are happy with the machine again. :)

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.

    7. After doing the above, you should work thru the below link:
     
  24. juntuo

    juntuo Private First Class

    Thank you so much for all the great help, I will be reading more here on this site and the info you have given me to keep this computer running malware free. Thank you again so very much for your time and the quality help you have given me. You are the BEST! ;) Now it's time to start a new thread for my laptop, hope you will be able to help me with that challenge. Have a good one, thank you again! MT
     
  25. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    You are very, very welcome, juntuo, I am so pleased your machine is running nicely for you now. If you have another thread to post in malware removal there's a high chance I might take it on. ;)
     

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