Malware Issue - Computer Not Loading Now

Hi all,

Note: I'm typing this from my 2nd computer as the 1st one is not working.

Last night I was working on installing a wallet for Monero from getmonero.org and my antivirus kept blocking the download (Avast free version). I disabled it for a few minutes and downloaded the zip. I ran another program that I believe was infected. My computer instantly slowed down and sound randomly started playing like an add, then I had a weather app pop up in my system tray. I immediately tried to close it and noticed a few other issues. I went to the task manager and had about 6 processes running called something like marley.exe. I closed all of those and noticed that the same program was part of the Windows startup. I ran the avast antivirus and malwarebytes. They both found a number of malware issues. Malwarebytes asked me to restart, so I did so and now I'm receiviang a BSOD that says SYSTEM SERVICE EXCEPTION. I'm not able to boot Windows right now. I just ran a chkdisk on the c: drive and it checked my h: drive, so I'm going to see why it didn't recognize my c: drive. I'm hoping that is the boot issue. Assuming I'm able to get in to windows, what should I do to start? Shall I just follow this - READ & RUN ME FIRST Malware Removal Guide? I currently don't have it connected to the internet.

On a side note, I had a text 2fa text from Stripe at 2am and one from BofA with someone trying to log in to my account. I've gone in and changed passwords on all of my accounts. What information can be gained given that the malware was running for about 10 minutes on my computer?

 

Update: I am still not able to have Windows boot and I keep getting the blue screen error of: SYSTEM SERVICE EXCEPTION

Is this something you can help with?

 

Do you have a suggestion on where to go for help?

 

Have you tried logging in under safe mode? From there you can attempt to turn off/delete startup entries of the malware.

 

Thank you, TimW. A1pha, Yes I tried this but it would still not load.