Malware issues

Discussion in 'Malware Help (A Specialist Will Reply)' started by jgood, May 6, 2013.

  1. jgood

    jgood Private E-2

    A few weeks ago I clicked a link to install a plug-in to watch a movie. Obviously this was a malware/virus link. Within a few hours, my bank account was emptied via my debit card, which was in my pocket. I used this laptop to pay bills with my debit card, so I'm assuming it somehow found that info, but I'm not sure. I got my account straightened out, and am now trying to repair the computer. It is responding slowly, and I see several processes running that don't belong. Also when going to add/remove programs, I see several that weren't there prior to all of this.

    PC is a Dell Inspiron 1520 running Vista.

    Logs are attached.
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    It looks like you have already taken care of the malware. I am not finding any suspicious programs or anything running in your system.

    Did you install this:
    MusicManager??

    Rerun Hitman and have it remove all those PUP's.

    And a word of caution, do not have BitTorrent running at start up. It opens your system to the world.

    What issues are you still having, if any?
     
  3. jgood

    jgood Private E-2

    I uninstalled music manager and a few other programs that didn't belong. Also removed the PUP's via Hitman. Then set bittorrent to not open at startup.

    Everything seems back to normal, thank you so much!
     
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Good to know.

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware. You can uninstall RogueKiller and HitManPro.
    2. Go back to step 4 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    4. If running Vista or Win 7, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Go to add/remove programs and uninstall HijackThis.
    6. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
      related to MGtools and some other items from our cleaning procedures.
    7. After doing the above, you should work thru the below link


    Malware removal from a National Chain = $149
    Malware removal from MajorGeeks = $0
     

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