Malware logs

Discussion in 'Malware Help (A Specialist Will Reply)' started by deckma01, Jan 21, 2010.

  1. deckma01

    deckma01 Private E-2

    I am having troubles with my PC and I've followed Chas' directions.

    Here are my issues since Saturday1/17/2010:
    1. I cannot open Outlook, Excel, and Word. I've uninstalled and reinstalled Office with no luck.
    2. It takes a few attempts to open IE8. Most times when I Google search and select the link I get redirected.
    3. My CD/DVD ROMS will not work even though I've tried to reinstall the drivers.
    4. A few of my USB ports have died.
    5. My Windows Restore Points will not finish
    6. When I try to boot in safe mode, it hangs on Sys32\Drivers\Mup.sys and will not continue.
    7. I try to do a Windows Update and the page constantly shows a red X and says to try back later

    I think that my wife was playing around on Facebook before the problems occurred.

    I've attached the logs to the thread.
    Please help!
    Thanks!
    -Mark D.
     

    Attached Files:

  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    You need to attach the requested log from MGtools so we can continue.

    Also run the below.


    Go to TDSSKiller and Download TDSSKiller.zip to your Desktop
    • Extract its contents to your Desktop so that you have TDSSKiller.exe directly on your Desktop and not in any subfolder of the Desktop.
    • Click Start > Run and copy/paste the following bold command into Run box and hit Enter.
    "%userprofile%\Desktop\TDSSKiller.exe" -v
    • Follow the instructions to type in "delete" when it asks you what to do when if finds something.
    • When done, a log file should be created on your C: drive named something like TDSSKiller.2.1.1_27.12.2009_14.17.04_log.txt which is based on the program version # and date and time run. Please attach this log to your next reply.
    Are you still having problems?
     

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