Malware Logs

Discussion in 'Malware Help (A Specialist Will Reply)' started by ram6, Oct 18, 2014.

  1. ram6

    ram6 Private E-2

    This laptop (windows 7) got infected from my kid's college course sharing system. Initially, programs would not save and closed down unexpectedly. It was taken to an on campus volunteer, I am not sure completely what was done at that point, but it was indicated that the malware was on the mother board (?). Not even sure that is possible.

    I have now inherited the (?) the laptop. You have helped me through an old XP issue and hope you can assist on this one too.

    Ran all the logs (attached) as indicated. Rogue halted through process. Others seemed to run okay. I mistakenly clicked on 'Next' in MBAM and it cleaned up two items. Sorry about that.

    I appreciate all the help in this issue.
     

    Attached Files:

    ram6, Oct 18, 2014
    #1
  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Not seeing alot to do at all. It's very clean looking.


    Re run Hitman Pro and have it remove the little that it finds.


    http://imageshack.us/a/img841/7292/thisisujrt.gif Please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Attach JRT.txt to your next message.


    Describe to me generally how it runs.
     
    Kestrel13!, Oct 18, 2014
    #2
  3. ram6

    ram6 Private E-2

    I have run Hitman and let it resolve issues. Also ran JRT and attached log.

    In general, the computer seems to run ok. It has some issues maintaining network connectivity. Also, it hangs when logging off from guest to administrator. I have ran most of the applications and they seem to load and save properly.

    I will continue to see how things go for a couple days...
     

    Attached Files:

    • JRT.txt
      File size:
      633 bytes
      Views:
      2
    ram6, Oct 18, 2014
    #3
  4. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Okay then, report back in a couple days and then if all is well I will give you final steps. :)
     
    Kestrel13!, Oct 19, 2014
    #4
  5. ram6

    ram6 Private E-2

    No hangups on start up or shutdown. Applications now load and save. I can't get connected to wi-fi printer, but that is probably a setting I just need to work through.

    Thanks for all your help!!
     
    ram6, Oct 21, 2014
    #5
  6. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.

    7. After doing the above, you should work thru the below link:
     
    Kestrel13!, Oct 22, 2014
    #6
  7. ram6

    ram6 Private E-2

    Kestral13!

    Thanks for all your help so far. I have run into a couple issues on the final steps:
    1. I ran MGtools\enableUAC.reg. If it was supposed to return UAC to the default normal setting, it didn't actually do that. Should I go into control panel and return UAC to the default settings?
    2. Also, should I toggle system restore for both the OS drive AND the Recovery drive?
    Sorry for the simplistic questions. Thanks again for all your help and direction.
     
    ram6, Oct 22, 2014
    #7
  8. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Yes.

    No need for system restore toggling. No malware was found.
    No problem. :)
     
    Kestrel13!, Oct 22, 2014
    #8

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