Malware need help!

Please try to do as much of the following as you can:

READ & RUN ME FIRST. Malware Removal Guide

 

Is RogueKiller really all you were able to run from Tim's link? There was much more to do/try than just RogueKiller. Be warned, do not keep randomly running Combofix, Used wrongly, it could turn your computer into a rather expensive brick.

If you are unable to run anything in Tim's link in normal mode then try SAFE mode please.

 

You need to take a look at this.

HOW TO: Attach Items To Your Post

Don't forget to attach the rest of the logs.

 

No! Those steps/instructions were tailor made for that person, not you. Different computer, different fix, ay?

You now need to focus on attaching the log from HitmanPro and also attach the MGlogs.zip from running MGTools.exe. THEN Tim can continue to assist you armed with all the correct materials.

 

Yea, it's a false positive. That's why you have to be careful with certain tools, we are trained to know what it is, don't worry.

 

Since you have been using Combo, we will use it to remove some files:

* Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
If it is not on your Desktop, the below will not work.
* Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
* If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
* Open Notepad and copy/paste the text in the below code box into it (make sure you scroll all the way down in the code box to get all lines selected ):

Code:

ClearJavaCache::
KILLALL::
File::
C:\Documents and Settings\DV Customer\Local Settings\dwtmtwse.log
C:\Documents and Settings\DV Customer\Local Settings\fqsopxrp.log
C:\Documents and Settings\DV Customer\Local Settings\itlasalu.log
C:\Documents and Settings\DV Customer\Local Settings\mtibeafb.log
C:\Documents and Settings\DV Customer\Local Settings\nkpoawmx.log
C:\Documents and Settings\DV Customer\Local Settings\ohfexhpo.log
C:\Documents and Settings\DV Customer\Local Settings\oytkqdxm.log
C:\Documents and Settings\DV Customer\Local Settings\rddvgsvs.log
C:\Documents and Settings\DV Customer\Local Settings\xaqbtvkx.log
C:\Documents and Settings\DV Customer\Local Settings\yjjfxpqo.log
C:\Documents and Settings\All Users\Application Data\auqycojc.log

Folder::
C:\Documents and Settings\DV Customer\Local Settings\Application Data\Conduit
C:\Documents and Settings\DV Customer\Local Settings\dhevbben

* Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
* At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
* You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
If it asks you to overide the previous file with the same name, click YES.
* Now use your mouse to drag CFscript.txt on top of ComboFix.exe
http://img.photobucket.com/albums/v666/sUBs/CFScriptB-4.gif
* Follow the prompts.
* When it finishes, a log will be produced named c:\combofix.txt
* I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

Note: If after running Combofix you discover none of your programs will open up, and you recieve the following error: "Illegal operation attempted on a registry key that has been marked for deletion". Then the answer is to REBOOT the machine, and all will be corrected.

Now use add/remove programs to uninstall:
J2SE Runtime Environment 5.0 Update 11
J2SE Runtime Environment 5.0 Update 6
Java(TM) 6 Update 31
Java(TM) SE Runtime Environment 6 Update 1

Now download and install:
Java Runtime 7

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

Then attach the below log:

• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

Yes, you understand the instructions. Attach the log when you are finished.

 

Now download The Avenger by Swandog46 to your Desktop.

See the download links under this icon http://forums.majorgeeks.com/chaslang/images/MGDownloadLoc.gif
Extract avenger.exe from the Zip file and save it to your desktop.

Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

1. Run avenger.exe by double-clicking on it.
2. Click OK at the warning to continue to use The Avenger
3. Do not change any of the check box options!
4. Shut down your protection software now to avoid possible conflicts.
5. Copy everything in the Quote box below, and paste it into the Input script here: part of The Avenger
   
6. Now click the http://img33.imageshack.us/img33/9159/executeavenger.jpg button
7. Click Yes to the prompt to confirm you want to execute.
8. Click Yes to the Reboot now? question that will appear when The Avenger finishes running.
9. Your PC should reboot, if not, reboot it yourself.
10. A log file from The Avenger will be produced at C:\avenger.txt and it will pop-up for you to view when you login after reboot.
11. Attach this log to your next message. (See: HOW TO: Attach Items To Your Post )

You can download SP2 HERE.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).Make sure that you watch for the license agreement for TrendMicro HijackThis and click on the Accept button TWICE to accept ( yes twice ).

Then attach the below logs:

* C:\Avenger.txt
* C:\MGlogs.zip

Make sure you tell me how things are working now!

 

You are most welcome.

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware. You can uninstall RogueKiller and HitManPro.
2. Go back to step 6 oof the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
4. If running Vista or Win 7, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
5. Go to add/remove programs and uninstall HijackThis.
6. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
   related to MGtools and some other items from our cleaning procedures.
7. After doing the above, you should work thru the below link:
   
   • How to Protect yourself from malware!
   
   

Malware removal from a National Chain = $149
Malware removal from MajorGeeks = $0