Malware-No access to Safe Mode - Dell pc

Discussion in 'Malware Help (A Specialist Will Reply)' started by blueisapitbull, Dec 16, 2008.

  1. blueisapitbull

    blueisapitbull Private E-2

    Hi:

    Thanks for any help you can be.

    My friend's pc is a Dell Inspiron 1525 laptop with the 'blue screen of death'. It won't let her in to Safe Mode - I said I'll print-off directives, if you could please help her get into Command Prompts, with instructions, from there.

    She's a student, needs her pc but doesn't have the budget to have it re-formatted.

    You're a great group of people and I'm sure glad you're here.

    We aren't techy, but I've followed your anti-malware before and it worked for my son.

    Many thanks.

    Ann G.
     
    blueisapitbull, Dec 16, 2008
    #1
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Our procedures do not need to be run in safe boot mode. Just follow them as written. Safe Boot is only used when normal boot mode does not work. If your only problem is getting BSOD when trying to boot in safe mode, you may have to post in the Software Forum. However you can first check for malware with the below.


    Please follow the instructions in the below link and attach the requested logs when you finish these instructions.


    READ & RUN ME FIRST. Malware Removal Guide
    • If something does not run, write down the info to explain to us later but keep on going.
    • Do not assume that because one step does not work that they all will not.
    Notes:

    1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode. You can run steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
    2. If you have problems downloading on the problem PC, download the tools on another PC and burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
     
    chaslang, Dec 19, 2008
    #2

MajorGeeks.Com Menu

Downloads All In One Tweaks \ Android \ Anti-Malware \ Anti-Virus \ Appearance \ Backup \ Browsers \ CD\DVD\Blu-Ray \ Covert Ops \ Drive Utilities \ Drivers \ Graphics \ Internet Tools \ Multimedia \ Networking \ Office Tools \ PC Games \ System Tools \ Mac/Apple/Ipad Downloads

Other News: Top Downloads \ News (Tech) \ Off Base (Other Websites News) \ Way Off Base (Offbeat Stories and Pics)

Social: Facebook \ YouTube \ Twitter \ Tumblr \ Pintrest \ RSS Feeds