Malware on my PC - External hard drive

It is always prudent to have your important data backed up to begin with. So in that light alone you should get your photos and other important personal data backed up by any means.

Since we don't know what infection you have or even what problems you have ( you did not tell us ) we have no idea what it may have infected. However either way you should back up your files just to be safe if something ever goes wrong during the cleaning process.

 

System Tool is fairly easy to remove. You just need to get the running process stopped and then delete the files and folders it creates to run its application at each startup. If you have been able to run in safe mode, then run the READ & RUN ME in safe mode. Otherwise, try the below to see if you can get started.


Please download and run the below tool named Rkill (courtesy of BleepingComputer.com) which may help allow other programs to run.

There are a few different versions. If one of them won't run then download and try to run the other one.

Vista and Win7 users need to right click and choose Run as Administrator

You only need to get one of them to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

1. Rkill.exe
2. Rkill.com
3. Rkill.scr
4. Rkill.pif

If you are having problems running Rkill, you can download iExplore.exe or eXplorer.exe, which are renamed copies of Rkill.com, and try them instead.

Once you've gotten one of them to run then try to immediately run the following.

Now run this: Using Malwarebytes Anti-Malware

 

You're welcome. If you ran our sticky then you need to run the below final cleanup instructions too.


If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /uninstall
     • Notes: The space between the combofix" and the /uninstall, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
3. Go back to step 6 oof the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis.
8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
   related to MGtools and some other items from our cleaning procedures.
9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning procedures pointed to by step 7 of the READ ME
     for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!