Malware preventing Vista security updates

Discussion in 'Malware Help (A Specialist Will Reply)' started by Stevo75, Jun 4, 2010.

  1. Stevo75

    Stevo75 Private E-2

    Hi Guys,

    I could use some help getting rid of some malware that has been vexxing me for quite a while now. Looking back at my windows update history, I have been unable to install Vista Security Update KB979683 since 16 Apr 10 with it attempting to install everyday since then and always getting the same error 'FFFFFFFF'

    I was unable to get a RootRepeal log as the program would use up all my RAM (2GB) and then just exit itself after about 20 mins.

    My logs are attached. Thank You!
     

    Attached Files:

    Stevo75, Jun 4, 2010
    #1
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    You ran steps in safe boot mode not normal boot mode. You should be running in normal boot mode to get proper logs unless that is not possible.

    Also you skipped running step 6 of the READ & RUN ME so we cannot tell whether you have a Master Boot Record rootkit infection or it is just the disk emulation software you did not disable. To properly continue, you will have to run this step and then rerun MGtools and attach a new log; however, based on the sum of all logs, I don't think you are having malware problems.

    While problems with Windows Updates can sometimes becaused by malware, it is quite frequently not malware. It could just issues with Windows itself or it could be your own protection sofware. You could try shutting down Symantec and Windows Defender and see if you can update.
     
    chaslang, Jun 4, 2010
    #2
  3. Stevo75

    Stevo75 Private E-2

    I just tried disabling Symantec & turning off Windows Defender. Unfortunately the update still would not download.

    As for Step 6 of the Read & Run Me, I am unclear where that is. I followed the Vista cleaning procedure steps and step 6 there doesn't match what your talking about.

    Thanks for your quick response.
     
    Stevo75, Jun 4, 2010
    #3
  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    See step 6 in READ & RUN ME FIRST. Malware Removal Guide
     
    chaslang, Jun 4, 2010
    #4

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