malware problem - hijack reports using a different operating system.

HijackThis does not tell you any such thing. It makes no assertions whatsoever about whether something is good or bad. In addition, it is an outdated tool that by itself is extremely insufficient. If you believe you have malware problems, the correct thing to do is the below:


READ & RUN ME FIRST. Malware Removal Guide

 

You do not need HijackThis! You should only be running what we ask you to run. HijackThis does not tell you that anything is bad or good as I stated already. it just runs a scan and prints a bunch of information related to running processes and registry keys. This info has to be interpreted by an expert.

No TrendMicro is not bogus. HijackThis is just an out of date tool that is no longer that useful especially by itself. In addition, it is not meant to be used by people who are not experts and those online analysis tools are also very poor.

Also HijackThis is embedded into MGtools and you did not allow it to run in MGtools. Probably because you had too many windows open ( including your browser ) and did not see the popup asking you to allow it to run. It is renamed to analyse.exe in MGtools.

You did not attach the requested log.


When you ran Hitman, you did not follow our instructions which stated to just run a scan. It stated not to fix anything. Since you already fixed the junkware that it found, there is probably not much else we need to do, but let's see if the below finds any additional stray garbage.

Now please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
• The tool will open and start scanning your system.
• Note: That JRT may reset your home page to a google default so you will need to restore your home page setting if this happens.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Attach JRT.txt to your next message.