Malware problem

Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:

• Restart the computer.
• As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
• Use the arrow keys to select the Repair your computer menu item.
• Choose your language settings, and then click Next.
• Select the operating system you want to repair, and then click Next.
• Select your user account and click Next.

To enter System Recovery Options by using Windows installation disc:

• Insert the installation disc.
• Restart your computer.
• If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
• Click Repair your computer.
• Choose your language settings, and then click Next.
• Select the operating system you want to repair, and then click Next.
• Select your user account an click Next.

On the System Recovery Options menu you will get the following options:

• Select Command Prompt
• In the command window type in notepad and press Enter.
• The notepad opens. Under File menu select Open.
• Select "Computer" and find your flash drive letter and close the notepad.
• In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
• Note: Replace letter e with the drive letter of your flash drive.
• The tool will start to run.
• When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) on the flash drive. Please attach this log to your next reply. (How to attach)

 

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Attached is fixlist.txt

• Save fixlist.txt to your flash drive.
• You should now have both fixlist.txt and FRST64.exe on your flash drive.

Now re-enter System Recovery Options.
Run FRST64 and press the Fix button just once and wait.
The tool will make a log on the flashdrive (Fixlog.txt).
Please attach this to your next message. (How to attach)

Now attempt to boot normally.

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http://img805.imageshack.us/img805/9659/rktigzy.gif Fix items using RogueKiller.

Double-click RogueKiller.exe to run. (Vista/7 right-click and select Run as Administrator)
When it opens, press the Scan button
Now click the Registry tab and locate this 1 detection:

• [ZeroAccess] HKCR\[...]\InprocServer32 : (C:\Users\LEONG\AppData\Local\{b5cf17a0-9825-ba54-b018-db4075fb1733}\n.) -> FOUND

Place a checkmark each of these items, leave the others unchecked.
Now press the Delete button.

Do the same for Files/Folders tab

• [ZeroAccess][FILE] @ : c:\windows\installer\{b5cf17a0-9825-ba54-b018-db4075fb1733}\@ --> FOUND
• [ZeroAccess][FOLDER] U : c:\windows\installer\{b5cf17a0-9825-ba54-b018-db4075fb1733}\U --> FOUND
• [ZeroAccess][FOLDER] L : c:\windows\installer\{b5cf17a0-9825-ba54-b018-db4075fb1733}\L --> FOUND
• [ZeroAccess][FILE] @ : c:\users\leong\appdata\local\{b5cf17a0-9825-ba54-b018-db4075fb1733}\@ --> FOUND
• [ZeroAccess][FOLDER] U : c:\users\leong\appdata\local\{b5cf17a0-9825-ba54-b018-db4075fb1733}\U --> FOUND
• [ZeroAccess][FOLDER] L : c:\users\leong\appdata\local\{b5cf17a0-9825-ba54-b018-db4075fb1733}\L --> FOUND
• [Susp.ASLR][ASLR WIPED-OFF] services.exe : c:\windows\system32\services.exe --> FOUND

When it is finished, there will be a log on your desktop called: RKreport[2].txt
Attach RKreport[2].txt to your next message. (How to attach)
Do not reboot your computer yet.


Delete these files
C:\windows\SysWOW64\nsc650D.tmp
C:\windows\SysWOW64\nszBCF8.tmp



Reboot the machine.
Download this file to your desktop. BITS.reg

• Now please click Start, and type regedit into the search box.
• You should see a regedit.exe and icon appear in the Programs area of the Start Menu.
• Right click on regedit.exe and select Run As Administrator
• Then in the Registry Editor menu click File and select Import.
• Navigate to the BITS.reg file saved to your Desktop and double click it. Allow it to be added to the registry.

• Rerun RogueKiller (no fix just a scan) and attach new log.
• Same for FRST.
• Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this.

 

Before we continue I want for you to use MSCONFIG to put this machine into NORMAL start up please.

Now re run TDSSKiller and attach the log.

 

Please complete the below in SAFE mode.

Download Windows Repair by Tweaking.com and unzip the contents into a newly created folder on your desktop.

• Now run Repair_Windows.exe by double clicking on it ( if you are running Vista or Win 7, use right click and select Run As Administrator)
• Now select the Start Repairs tab.
• The click the Start button.
• Create a System Restore point if prompted.
• On the next screen, click the Unselect All button to first deselect all repairs.
• Now select the following repair options:
  • Reset Registry Permissions
  • Reset File Permissions
  • Register System Files
  • Repair WMI
  • Repair Windows Firewall
  • Remove Policies Set By Infections
  • Repair Winsock & DNS Cache
  • Repair Proxy Settings
  • Repair Windows Updates
  • Set Windows Services To Default Startup
• Now on the lower right side check the box to Restart/Shutdown System When Finished
• Then make sure the Restart System radio button is enabled.
• Shutdown any other programs that you are running now before continuing.
• Now click the Start button.
• Be patient while the tool repairs the selected items.
• It should reboot automatically when finished.

After reboot, check to see if your firewall is working.

Now, again, into safe mode please to try the next part (If this fails you may have to temporarily uninstall Trend Micro)

Download these two files to your desktop

BFE.reg
MpsSvc.reg

• Now please click Start, and type regedit into the search box.
• You should see a regedit.exe and icon appear in the Programs area of the Start Menu.
• Right click on regedit.exe and select Run As Administrator
• Then in the Registry Editor menu click File and select Import.
• Navigate to the BFE.reg file saved to your Desktop and double click it. Allow it to be added to the registry. Repeat this for the MpsSvc.reg file. Let me know if you recieve success messages!

• Reboot back into normal mode.
• Now run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista or Windows7) Then attach the new C:\MGlogs.zip file that will be created by running this.

 

Yes, well you can try the below but if it does not work I would suggest that Trend Micro is probably the cause of why Defender is having troubles. How long have you had Trend Micro installed and has it worked along side Defender before in the past? (Edit, I have just read that there is definately a conflict so that is what is wrong )

• Open Run, and type in services.msc then press Enter.
• In services window, locate Windows Defender service in the services list.
• Verify that the Status is Started. If the Status column is blank,
• right click on the service and select Start.
• If you get error trying to force start the Windows Defender service, try to change the Startup Type to Automatic, and then restart the computer.
• Let me know.

 

Listed in your installed programs

 

Use Revo to uninstall it.



Try Revo Uninstaller.
Choose the option on the bottom of the list (#4). Be very careful while deleting the bolded registry items ONLY!! This software will create a system restore point for you as well prior to uninstalling a software program.

 

OK, we'll forget about that little anomaly for now. What happens when you try and open up Windows Defender? I need exact error messages, it will help me figure out how to correct it all.

 

Click start > type in regedit, click on regedit.exe to open up the Registry Editor. Navigate to this key, if it exists. Just let me know if it's there.

HKEY_LOCAL_MACHINE/System/CurrentControlSet/services/WinDefend

There should also be 3 subfolders labeled parameters, security and triggerinfo.

If not, I could attach a copy from my Windows 7 computer and you can merge that with your registry.

 

Find the attached key you need from my computer. Windefend.zip. Download it to your desktop, unzip it, and double click it to let the Windefend.reg merge with your own registry. Then reboot and let me know if all is ok with Windows Defender.

 

Good. Let's have a fresh look now. Now run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista or Windows7) Then attach the new C:\MGlogs.zip file that will be created by running this.

 

:-D Beautiful, just beautiful looking logs now!! I am going to post you final steps to follow. Safe surfing

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /uninstall
     • Notes: The space between the combofix" and the /uninstall, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis.
8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
   related to MGtools and some other items from our cleaning procedures.
9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning procedures pointed to by step 7 of the READ ME
     for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!

 

You are most welcome.