Malware Problems - All anti-spyware programs not working!!

Discussion in 'Malware Help (A Specialist Will Reply)' started by Synistrous, Apr 5, 2010.

  1. Synistrous

    Synistrous Private E-2

    Hello, I'm new to this forum and have recently began to have problems with spyware/malware and I can't seem to get any of the scanners (Spybot:S&D, Malwarebytes, SuperAntiSpyware, etc..) to work.

    I looked at the FAQ for cleaning XP, and followed all the instructions. I was able to run SuperAntiSpyware the first time, and it found no issues...so I didn't get a log of it. Now, I can't run it again...

    I did get logs for combofix, MGTools, and Root Repeal and will add those as attachments.

    Basically, each of the spyware/malware removal programs will run the first time I install them, but when I go to start a scan, they will just close. Then when I try to open them again, I get the following error:

    "Windows cannot access the specific device, path or file. You may not have the appropriate permissions to access the item."

    I attached the three logs I was able to get. Any help would be greatly appreciated.

    Thanks for your time!

    -Marc (syn)
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    I am not seeing any malware in your logs. Do you have the same issue when logged into the other user account?

    Perhaps we can run an online scan>
    http://www.superantispyware.com/onlinescan.html

    Reboot immediately after scanning if it finds and removes anything. Let me know if anything was found. It does not save a log.
     
  3. Synistrous

    Synistrous Private E-2

    I ran the online scan and only a tracking cookie came up. It got rid of it. Other than that, there were no other threats.

    Hmm...it's weird that the other programs didn't detect any malware. I am unable to run the spyware/malware removal programs besides the first time.

    I'll check if I can run them from another account and report back.

    Thanks.
     
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    I will be here when you are ready.
     

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