malware problems on another computer

Discussion in 'Malware Help (A Specialist Will Reply)' started by frosty1362, Jul 7, 2009.

  1. frosty1362

    frosty1362 Private E-2

    Hello
    I started by trying to take "Personal Antivirus" program off another computer - it had no virus protection on it and a couple of weeks ago this program installed itself. First I ran a couple of different free virus programs with no success then found your site. I had to download the files on my laptop and move them with a usb stick since I was unable to download anything - it kept being blocked! I tried to follow your instructions in read and run me first but missed the cc cleaner so ran it later. Also unable to run rootrepeal after many attempts (error kept coming up as invalid PE image found - I tried using another copy of the program but it still came up with the same error)
    Anyway the logs are as follows:
    Superantispyware logs, there are 2 - I accidently ran it twice in error so am attaching both logs incase there is info in it you need

    attached also is the malwarebytes anti-malware log, and the combofix log

    thanks
    I will add the MGzip log in the next post
     

    Attached Files:

    frosty1362, Jul 7, 2009
    #1
  2. frosty1362

    frosty1362 Private E-2

    here is the MGlog zip file

    Thanks for any help you can give me
     

    Attached Files:

    frosty1362, Jul 7, 2009
    #2
  3. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    It appears as the scans took care of any malware on the system. But you need to upgrade the RAM in this machine:
    Total Physical Memory 256.00 MB
    Available Physical Memory 54.18 MB

    The only thing I would suggest is you use all/remove programs to uninstall your old Java and then after a reboot, download and install:
    Java Runtime 6

    Tell me what issues you still may have.
     
    TimW, Jul 9, 2009
    #3
  4. frosty1362

    frosty1362 Private E-2

    As soon as I can get internet service for the old computer I will update Java. Right now I am having connection issues with my internet (not computer related).
    I will let my girlfriend know about upgrading the memory, I know they hope to get a new computer eventually but can't afford it a present, that is why I am trying to get this one to work better for her. The Personal Antivirus that installed itself was causing her a headache that is why she asked me to look at it.
    I hope to have internet service back by tomorrow after the repairman gets here to my place.
    Thanks for the help so far.
    Will update with my progress
    Guillaine
     
    frosty1362, Jul 9, 2009
    #4
  5. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You can post in the software forum regarding upgrading your RAM. Or just go to crucial.com and do a scan to see what your system can handle.

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real-time protection. They are useful as backup scanners.They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /u
        • Notes: The space between the combofix" and the /u, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
    3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    4. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    5. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    6. Go to add/remove programs and uninstall HijackThis.
    7. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    8. If you are running Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures in step 3 the READ ME for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.
    9. After doing the above, you should work thru the below link:
     
    TimW, Jul 11, 2009
    #5
  6. frosty1362

    frosty1362 Private E-2

    Well it looks like the computer is working much better now!!! :dancer
    Thank you very much for your time and looking at the logs. This site has been very helpful. I just now need to remove a few of the programs now I guess.
    Thanks again, if any other issue come up will contact you guys again
    Guillaine
     
    frosty1362, Jul 11, 2009
    #6
  7. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You are most welcome...safe surfing. :)
     
    TimW, Jul 13, 2009
    #7

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