Malware related problems

Hi and welcome.

Can you try again with MGTools please, ensuring that you do indeed run it as administrator, that UAC is disabled and that your antivirus is temporarily disabled.

Please click Start, Run, and enter cmd and click OK. This will open a command prompt window. Enter the below commands at the command prompt each followed by the enter key. The bold black are commands. The purple is merely informational.

• cd \MGtools <-- this changes to the MGtools folder and the prompt should change to C:\MGtools>
• nwktst<-- this will try to run all one scan from MGtools. Tell me what error messages, if any, you see.
• GetRunKey <-- this will try to run all one scan from MGtools. Tell me what error messages, if any, you see.
• ShowNew <-- this will try to run all another scan from MGtools. Tell me what error messages, if any, you see.
• analyse <-- this attempts to run HijackThis. Be sure to click the Accept button twice in the license agreement popup or it will just sit there and wait.

Now look for the C:\MGlogs.zip file and attach it no matter what happened while doing the above.

 

OK, do this instead then:

Download OTL to your desktop.

• Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
• Vista and Windows 7 users Right-click OTL and choose Run as Administrator)
• When the window appears, underneath Output at the top change it to Minimal Output.
• Check the boxes beside LOP Check and Purity Check.
• Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.

When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.

Attach both of these logs into your next reply.

 

I believe it's best run from the root C:\ yes, but there was a change made where it could be run from any location if necessary. As long as you've got the log, that's great.

 

Re run Hitman and have it remove all that it finds.

Are you deliberately set up to use a proxy?

 

This one??

 

It's more than likely been put there by junk or malware. I have not completed reviewing the logs yet. I need to eat badly. So will post back soon before the night's out. (I'm based in the UK just so you know)

 

Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

• R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1:9421;*.local;<local>
• O2 - BHO: MSS+ Identifier - {0E8A89AD-95D7-40EB-8D9D-083EF7066A01} - (no file)
• O2 - BHO: (no name) - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - (no file)
• O2 - BHO: (no name) - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - (no file)
• O2 - BHO: (no name) - {9030D464-4C02-4ABF-8ECC-5164760863C6} - (no file)
• O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - (no file)
• O2 - BHO: (no name) - {DBC80044-A445-435b-BC74-9C25C1C588A9} - (no file)
• O9 - Extra button: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - (no file)
• O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - (no file)
• O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - (no file)
• O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - (no file)
• O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - (no file)
• O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - (no file)
• O9 - Extra button: Toon of verberg HP Smart Web Printing - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - (no file)
• O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - (no file)
• O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - (no file)
• O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - (no file)

After clicking Fix exit HJT.




Download and run OTM.

Download OTM by Old Timer and save it to your Desktop.

• Right-click OTM.exe And select " Run as administrator " to run it.
• Paste the following code under the http://farm3.static.flickr.com/2455/4173556815_a721a91733_o.png area. Do not include the word Code.

Code:

:Files
C:\Program Files (x86)\GUM8E9C.tmp
C:\Program Files (x86)\GUT8EAD.tmp
C:\Windows\tasks\AutoKMS.job

:reg
[-HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{BCC4FF34-EB40-4EC7-A0C5-6F13D35F7EA5}]

:Commands
[emptytemp]
[Reboot]

• Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar) and choose Paste.
• Push the large http://farm3.static.flickr.com/2782/4174320048_f01c448b32_o.png button.
• OTM may ask to reboot the machine. Please do so if asked.
• Copy everything in the Results window (under the green bar), and paste it into a text file to ATTACH into your next reply.

NOTE: If you are unable to copy/paste from this window (as will be the case if the machine was rebooted), open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTM\MovedFiles folder, and open the newest .log file present, and attach the contents of that document back here in your next post.



Please download AdwCleaner by Xplode and save to your Desktop.

• Double click on AdwCleaner.exe to run the tool.
• Vista/Windows 7/8 users right-click and select Run As Administrator
• Click on the Scan button.
• AdwCleaner will begin...be patient as the scan may take some time to complete.
• After the scan has finished, click on the Report button...a logfile (AdwCleaner[R#].txt) will open in Notepad for review (where the largest value of # represents the most recent report).
• The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
• Attach the logfile to your next next reply.
• A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista, Windows7 or Win8) Then attach the new C:\MGlogs.zip file that will be created by running this.

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!

 

Replace the OTM step with all this:

Delete these manually:

• C:\Program Files (x86)\GUM8E9C.tmp
• C:\Program Files (x86)\GUT8EAD.tmp
• C:\Windows\tasks\AutoKMS.job

...and for this reg key, let's do this:

Now Copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Make sure that you tell me if you receive a success message about adding the above
to the registry. If you do not get a success message, it definitely did not work.

Now continue on.

 

None of the remaining problems sound like malware problems.

What programs specifically?

 

Everything else is topic for the software forum (That's where you'd resolve non malware related issues)

But not yet....

Can you give me the exact error message please when you try to install NOD32, or even better, take a screenshot.

 

Not just yet. Hang on.

Run this and attach the results.

Using ESET's Online Scanner

(This scan may take some time)

 

Yes I said it would take a long time. So.... it found some junk and a part of a crack which you must have downloaded for MS Office. I removed a part of that as well in my fix.

Is the machine behaving any better? Are you able to install Nod32 now?? If not, I will be referring you onto the software forum at this point.

 

I can ask for a second opinion yes. But I have reviewed your logs many many times and I am not seeing any malware or junk to remove now.

Can you tell me what other software will not install besides NOD32 please?

 

It may be that you simply have software problems instead. TimW is on his way to take a look through this thread and the logs, too see if perhaps there's something I may have missed. Hang in there.

Just for a test: see if you can install (But NOT run) this:

Malware Bytes Anti-Rootkit

Let us know. Also, I want you to give Ccleaner a run. (Not the reg scanner, just the cleaner itself)

This is also something to have a look at and run.

Windows Installer Cleanup Utility

Perhaps NOD32 will install after you give that a go.

 

You probably can't install it because you already have AV software:
McAfee Security Scan Plus

 

Crap......let me look some more. Did you run CCLeaner after the uninstall?

 

See if yoiu can download Microsoft Security Essentials.

 

Good!!! Run a scan and let me know if it finds anything.

 

Great!! So how are things running now?

 

If MSE is running clean, then I can only suggest that you post in the software forum for further assistance. I don't believe this was ever a malware issue.

 

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
4. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
   
6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
   
   
7. After doing the above, you should work thru the below link:
   • How to Protect yourself from malware!

 

Kestrel13! and TimW are correct that there do not seem to be signs of malware but I would like to try running another tool just to be safe and to cure my curiosity. So please do not run the final instructions from Kestrel13! yet. Do the below scan with ComboFix.



Now download and save a copy of combofix.exe and save it directly onto your Desktop folder.

• Then right click on it and select Run As Administrator. Do not disturb it by clicking in the window that opens or it may stall.
• After it finishes, it may reboot your PC. Attach the C:\combofix.txt log that it creates.
• If after running Combofix you discover none of your programs will open up because you receive the following error:
  • Illegal operation attempted on a registry key that has been marked for deletion
• Then you will need to reboot your computer which will normally fix this problem.

Also run the below Window Repair tool.

Be patient while doing the below. The fixes can sometimes take quite awhile to run. Especially the permissions repairs. It may be best to kick it off and goto bed or do something else. It is better not to run anything while the repairs are going on.

Download Windows Repair by Tweaking.com and unzip the contents into a newly created folder on your desktop.

• Now run Repair_Windows.exe by double clicking on it ( if you are running Vista or Win 7, use right click and select Run As Administrator)
• Now select the Start Repairs tab.
• The click the Start button.
• Create a System Restore point if prompted.
• On the next screen, click the Unselect All button to first deselect all repairs.
• Now select the following repair options:
  • Reset Registry Permissions
  • Reset File Permissions
  • Register System Files
  • Repair WMI
  • Remove Policies Set By Infections
  • Repair Winsock & DNS Cache
  • Repair Proxy Settings
  • Repair Windows Updates
  • Repair MSI (Windows Installer)
• Now on the lower right side check the box to Restart/Shutdown System When Finished
• Then make sure the Restart System radio button is enabled.
• Shutdown any other programs that you are running now before continuing.
• Now click the Start button.
• Be patient while the tool repairs the selected items.
• It should reboot automatically when finished.