malware removal help

Welcome to Majorgeeks!

You need to attach the other requested logs.

• PandaActiveScan
• HijackThis - make sure you follow the directions in step 0 of the READ ME about not using MSconfig first!!!!! You did not follow them before doing the other scans.

• You also did not do step 2 of the READ ME. Please do it now. And then attach a new log from GetRunKey.

Did CounterSpy find anything? Did you fix what it found?

Also per step 6 of the READ ME, you should have uninstall your old Sun Java versions and updated to the current version. Thus, you need to do the below.

Uninstall the below old versions of software:
J2SE Runtime Environment 5.0 Update 10
J2SE Runtime Environment 5.0 Update 11
J2SE Runtime Environment 5.0 Update 6
J2SE Runtime Environment 5.0 Update 8
J2SE Runtime Environment 5.0 Update 9

Make sure you reboot after uninstalling the above!

After reboot, now install the current version of Sun Java from: Sun Java Runtime Environment

 

Continue by downloading two tools we will need

- Process Explorer

- Pocket KillBox

Extract them to their own folder somewhere that you will be able to locate them later.

Make sure you have rebooted in Normal Mode (do not open any other processes)
Also make sure that one and only one Internet Explorer browser is opened up

- Run Process Explorer

In the top section of the Process Explorer screen double click on winlogon.exe to bring up the winlogon.exe properties screen. Click on the Threads tab at the top.

Once you see this screen click on each instance of awtutqn.dll once and then click the kill button. After you have killed all of the awtutqn.dll under winlogon click ok. (If you do not find the dll, just continue on.)

Now repeat the above step for the below DLLs (If you do not find the dll, just continue on):
awvvw.dll

Next double click on explorer.exe and again click once on each instance of awtutqn.dll and kill it. (If you do not find the dll, just continue on.)

Now repeat the above step for the below DLLs (If you do not find the dll, just continue on):
awvvw.dll

Next double click on iexplore.exe and again click once on each instance of awtutqn.dll and kill it. (If you do not find the dll, just continue on.)

Now repeat the above step for the below DLLs (If you do not find the dll, just continue on):
awvvw.dll

Now just exit Process Explorer.

Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

O2 - BHO: (no name) - {8301CEFB-3FA1-4FDA-91CD-D00C5C5E100c} - C:\WINDOWS\system32\ihnmefes.dll (file missing)
O2 - BHO: (no name) - {AFC37E94-71A5-4E7B-9480-BCA74A5EFE39} - C:\WINDOWS\system32\awtutqn.dll
O2 - BHO: (no name) - {D47F7577-2268-414E-955D-6627DF680889} - C:\WINDOWS\system32\awvvw.dll
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [2chkdsk] rundll32.exe "C:\WINDOWS\system32\opgktehl.dll",setvm
O20 - Winlogon Notify: awtutqn - C:\WINDOWS\SYSTEM32\awtutqn.dll
O20 - Winlogon Notify: awvvw - C:\WINDOWS\system32\awvvw.dll

After clicking Fix, exit HJT.

Copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Now run Pocket Killbox by doubleclicking on killbox.exe

• select File, Cleanup, Delete All Backups
• Choose Tools > Delete Temp Files and click Delete Selected Temp Files.
• Then after it deletes the files click the Exit (Save Settings) button.

NOTE: Pocket Killbox will only list the added files it is able to find on the system. So when you do the below, if some files do not show in the list after pasting them in, just continue.

Select:

• Delete on Reboot
• then Click on the All Files button.
• Please copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy):

C:\WINDOWS\system32\awtutqn.dll
C:\WINDOWS\system32\awvvw.dll
C:\WINDOWS\system32\opgktehl.dll
C:\WINDOWS\system32\wvvwa.bak1
C:\WINDOWS\system32\wvvwa.bak2
C:\WINDOWS\system32\lhetkgpo.ini
C:\WINDOWS\system32\wvvwa.ini

• Return to Killbox, go to the File menu, and choose Paste from Clipboard.
• Click the red-and-white Delete File button. Click Yes at the Delete on Reboot prompt.

If you receive a PendingFileRenameOperations prompt, just click OK to continue (But please let me know if you receive this message!).

If Killbox does not reboot just reboot your PC yourself.

Now run Ccleaner!

Now attach the below new logs and tell me how the above steps went.

1. GetRunKey
2. ShowNew
3. HJT

Make sure you tell me how things are working now!

Reminder Note: Once we have determined you are malware free you will need to disable System Restore, reboot, and re-enable system restore per step 1 of the READ & RUN ME. This only applies to if using WinXP or WinMe.

 

Look's good! Since you did not say, I assume everything is working okay now???

Uninstall the Sunbelt CounterSpy trial since we are finished with it now! Then delete the below two folders which may be left behind by the uninstall:
C:\Documents and Settings\All Users\Application Data\Sunbelt Software
C:\Program Files\Sunbelt Software

If you are not having any other malware problems, it is time to do our final steps:

1. If we used Pocket Killbox during your cleanup, do the below
   • Run Pocket Killbox and select File, Cleanup, Delete All Backups
2. If we used ComboFix you can delete the ComboFix.exe file and associated C:\combofix.txt log that was created.
3. If we user SDFix you can delete all the SDFix related files and folders from your Desktop or whereever you installed it.
4. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
5. If we had your run FixWareOut, you can delete the Fixwareout.exe file and the C:\fixwareout folder.
6. If we had you run Avenger, you can delete all files related to Avenger now.
7. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
8. You can delete the ShowNew.Zip and GetRunkey.Zip files and the files that you extracted from the ZIP files. You can also delete the C:\newfiles.txt and C:\runkeys.txt logs that were created
9. If you are running Windows XP or Windows ME, do the below:
   • go back to step 8 of the READ & RUN ME to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!

 

You're welcome. Surf safely!

 

This is mentioned in step 6 of the READ ME. You can uninstall PandaActiveScan via Add/Remove programs but if you do that and ever need to use Panda again, it will have to redownload everything. I'm also not sure if the uninstall will remove all of the files from Panda. If it does not remove those files and you decide you want to remove them then it is okay to just manually delete them.