Malware removal help

Please always attach current logs! You logs are all out of date and do not reflect the current status of your system. And they were obtained in the wrong order too. HJT should be the very last log obtained and yours was obtained before BitDefender, Panda, GetRunKey, ShowNew, and VundoFix. Also you need to use the current version of ShowNew. Yours is out of date.

Also only attach the logs we requested. mp4debug.log, debug.log, and SBCSTray.log have nothing to do with anything from the READ ME.

You also need to uninstall the below 6 old versions of Sun Java as requested in step 6 of the READ ME. Do this now!
J2SE Runtime Environment 5.0 Update 10
J2SE Runtime Environment 5.0 Update 11
J2SE Runtime Environment 5.0 Update 3
J2SE Runtime Environment 5.0 Update 6
J2SE Runtime Environment 5.0 Update 8
J2SE Runtime Environment 5.0 Update 9


So here is what I want you to do. Get new logs from the below and attach them (run them in the given order):

• CounterSpy (you never attach this the first time as requested)
• GetRunKey
• ShowNew - download the current version first!!
• HijackThis

Why are you running without an antivirus program and without a true firewall?

 

Start by downloading two tools we will need

- Process Explorer

- Pocket KillBox

Extract them to their own folder somewhere that you will be able to locate them later.

Make sure you have rebooted in Normal Mode (do not open any other processes)
Also make sure that one and only one Internet Explorer browser is opened up

- Run Process Explorer

In the top section of the Process Explorer screen double click on winlogon.exe to bring up the winlogon.exe properties screen. Click on the Threads tab at the top.

Once you see this screen click on each instance of awtsq.dll once and then click the kill button. After you have killed all of the awtsq.dll under winlogon click ok. (If you do not find the dll, just continue on.)

Now repeat the above step for the below DLLs (If you do not find the dll, just continue on):
rqronkh.dll
sstqp.dll

Next double click on explorer.exe and again click once on each instance of awtsq.dll and kill it. (If you do not find the dll, just continue on.)

Now repeat the above step for the below DLLs (If you do not find the dll, just continue on):
rqronkh.dll
sstqp.dll

Next double click on iexplore.exe and again click once on each instance of awtsq.dll and kill it. (If you do not find the dll, just continue on.)

Now repeat the above step for the below DLLs (If you do not find the dll, just continue on):
rqronkh.dll
sstqp.dll

Now just exit Process Explorer.

Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
O2 - BHO: (no name) - {0AC86528-D8A3-4F10-9627-73F7FF2C291F} - C:\WINDOWS\system32\ssttq.dll (file missing)
O2 - BHO: (no name) - {5D6C8168-AA6D-4CCB-B23F-646CB5F366CD} - C:\WINDOWS\system32\ddayw.dll (file missing)
O2 - BHO: (no name) - {6B3E9D13-B300-426D-89F5-AC5DC578F172} - C:\WINDOWS\system32\awtsq.dll
O2 - BHO: (no name) - {7F43CCEB-2B4D-44DD-B184-87FBD55D1920} - C:\WINDOWS\system32\awvts.dll (file missing)
O2 - BHO: (no name) - {93F8AD63-8177-45A9-8E89-FEA279BCC6A8} - C:\WINDOWS\system32\sstqp.dll (file missing)
O2 - BHO: (no name) - {9FEB8477-CA3A-4FC1-B9F0-1BF6BE1A8457} - C:\WINDOWS\system32\jtpibbeb.dll
O2 - BHO: (no name) - {D38439EC-4A7F-42b4-90C2-D810D7778FDD} - C:\WINDOWS\system32\aukbnlwa.dll
O2 - BHO: (no name) - {E51B9A9B-65D3-4ADD-86BF-FF5520F6D563} - C:\WINDOWS\system32\jtpibbeb.dll
O2 - BHO: (no name) - {FEFC208F-4C1F-464C-A989-36F1C0D9FD20} - C:\WINDOWS\system32\rqronkh.dll
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Winsystem] C:\WINDOWS\system32\winsystem16.exe
O4 - HKLM\..\Run: [2chkdsk] rundll32.exe "C:\WINDOWS\system32\dgqllsnk.dll",setvm
O4 - HKLM\..\RunServices: [Winsystem] C:\WINDOWS\system32\winsystem16.exe
O20 - Winlogon Notify: awtsq - C:\WINDOWS\system32\awtsq.dll
O20 - Winlogon Notify: rqronkh - C:\WINDOWS\SYSTEM32\rqronkh.dll
O20 - Winlogon Notify: sstqp - C:\WINDOWS\system32\sstqp.dll (file missing)

After clicking Fix, exit HJT.

Copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Now run Pocket Killbox by doubleclicking on killbox.exe

• select File, Cleanup, Delete All Backups
• Choose Tools > Delete Temp Files and click Delete Selected Temp Files.
• Then after it deletes the files click the Exit (Save Settings) button.

NOTE: Pocket Killbox will only list the added files it is able to find on the system. So when you do the below, if some files do not show in the list after pasting them in, just continue.

Select:

• Delete on Reboot
• then Click on the All Files button.
• Please copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy):

C:\WINDOWS\system32\awtsq.dll
C:\WINDOWS\system32\jtpibbeb.dll
C:\WINDOWS\system32\aukbnlwa.dll
C:\WINDOWS\system32\jtpibbeb.dll
C:\WINDOWS\system32\rqronkh.dll
C:\WINDOWS\system32\winsystem16.exe
C:\WINDOWS\system32\dgqllsnk.dll
C:\WINDOWS\system32\sstqp.dll
C:\WINDOWS\system32\exec1.exe
C:\WINDOWS\system32\khxjojeo.exe
C:\WINDOWS\system32\uuqabusl.exe
C:\WINDOWS\system32\ddcyaxv.dll
C:\WINDOWS\system32\ralbyaer.dll
C:\WINDOWS\system32\tuvvuts.dll
C:\WINDOWS\system32\votasnjr.dll
C:\WINDOWS\system32\pqtss.bak1
C:\WINDOWS\system32\qstwa.bak1
C:\WINDOWS\system32\pqtss.tmp
C:\WINDOWS\system32\knsllqgd.ini
C:\WINDOWS\system32\pqtss.ini
C:\WINDOWS\system32\qstwa.ini
C:\WINDOWS\system32\uwthxbpl.ini
C:\WINDOWS\system32\vrsydmct.ini

• Return to Killbox, go to the File menu, and choose Paste from Clipboard.
• Click the red-and-white Delete File button. Click Yes at the Delete on Reboot prompt.

If you receive a PendingFileRenameOperations prompt, just click OK to continue (But please let me know if you receive this message!).

If Killbox does not reboot just reboot your PC yourself.

After reboot locate the below folder and delete if found:
C:\Program Files\VSAdd-in

Now please download ATF Cleaner by Atribune. This program does not require an installation. The executable actually runs the program.

NOTE: This program is for Windows XP and Windows 2000 only. ATF Cleaner will remove all files from the items that are checked so if you have some cookies you'd like to save. Please move them to a different directory first.

• Double-click ATF-Cleaner.exe to run the program.
• Under Main choose: Select All
• Click the Empty Selected button.

If you use Firefox browser

• Click Firefox at the top and choose: Select All
• Click the Empty Selected button.
  • NOTE: If you would like to keep your saved passwords, please click No at the prompt.

If you use Opera browser

• Click Opera at the top and choose: Select All
• Click the Empty Selected button.
  • NOTE: If you would like to keep your saved passwords, please click No at the prompt.

Click Exit on the Main ATF Cleaner menu to close the program.

Now attach the below new logs and tell me how the above steps went.

1. GetRunKey
2. ShowNew
3. HJT

Make sure you tell me how things are working now!

Reminder Note: Once we have determined you are malware free you will need to disable System Restore, reboot, and re-enable system restore per step 1 of the READ & RUN ME. This only applies to if using WinXP or WinMe.

 

Okay now uninstall the Sunbelt CounterSpy trial since we are finished with it now! Then delete the below two folders left behind by the uninstall:
C:\Documents and Settings\All Users\Application Data\Sunbelt Software
C:\Program Files\CounterSpy

Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

O2 - BHO: (no name) - {9FEB8477-CA3A-4FC1-B9F0-1BF6BE1A8457} - C:\WINDOWS\system32\jtpibbeb.dll (file missing)
O2 - BHO: (no name) - {D38439EC-4A7F-42b4-90C2-D810D7778FDD} - C:\WINDOWS\system32\aukbnlwa.dll (file missing)

Now quickly look at a new HJT scan and make sure the above lines were fixed. Let me know the results.

After clicking Fix, exit HJT.


You need to get an antivirus and firewall install ASAP. This is covered in the link give below.

If you are not having any other malware problems, it is time to do our final steps:

1. If we used Pocket Killbox during your cleanup, do the below
   • Run Pocket Killbox and select File, Cleanup, Delete All Backups
2. If we used ComboFix you can delete the ComboFix.exe file and associated C:\combofix.txt log that was created.
3. If we user SDFix you can delete all the SDFix related files and folders from your Desktop or whereever you installed it.
4. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
5. If we had your run FixWareOut, you can delete the Fixwareout.exe file and the C:\fixwareout folder.
6. If we had you run Avenger, you can delete all files related to Avenger now.
7. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
8. You can delete the ShowNew.Zip and GetRunkey.Zip files and the files that you extracted from the ZIP files. You can also delete the C:\newfiles.txt and C:\runkeys.txt logs that were created
9. If you are running Windows XP or Windows ME, do the below:
   • go back to step 8 of the READ & RUN ME to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!

 

You're welcome.

Run Spybot again and attach a log if it shows this tool bar again.

 

You already have SP2. Whether you have all of the updates from Microsoft or not, I don't know. If your copy of Windows XP is not valid (i.e, valid licensed to you copy of Windows XP) then you cannot get updates from Microsoft. If it is a valid copy, you will have to speak to Microsoft about why you cannot be validated. There have been many many problems over the last few years with Windows Update not working. A few were due to malware but most were not.

All of the remaining items you mentioned are not topics for this forum. You should discuss your Windows Update issue with Microsoft and your issue with your harddisk in the hardware or software forum. Problems recognizing full harddisk size can also be related to your system BIOS.