Malware removal help

Discussion in 'Malware Help (A Specialist Will Reply)' started by adptmslm, Feb 23, 2010.

  1. adptmslm

    adptmslm Private E-2

    Greetings,

    I have a computer that was suffering from browser redirects, popups, sporadic browser performance, and other signs of malware infection. I have followed the instructions in your READ & RUN ME FIRST thread and have attached the logs that were created as a result.

    SUPERAntiSpyware ran at first and indicated that it fixed an infection, but it no longer runs. Each time I try to launch the program, I receive an error that Windows cannot find the path and that I might not have the necessary permissions (even though the user I am logged in as is an administrator). Therefore, I am not sure how to recover the log file it created.

    MalwareBytes installed properly and ran for all of two seconds before completely disappearing. No log for that program either.

    The other three scans ran properly, and their logs are attached.

    I have tried to test the computer somewhat after running these scans, and performance has improved. However, I am still seeing very sluggish and somewhat sporadic behavior from Internet Explorer and would love some assistance.

    Thanks very much in advance.
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    I am not seeing any evidence of malware. Can you uninstall both SAS and MBAM, run CCleaner to remove leftovers and then try reinstalling them? I would like to know that they both run and can produce logs. for you.

    You may also wish to try doing an online scan here:
    http://www.superantispyware.com/onlinescan.html

    Reboot immediately after scanning if it finds and removes anything. Let me know if anything was found. It does not save a log.
     
  3. adptmslm

    adptmslm Private E-2

    Thanks for the response, TimW.

    I tried to reinstall SAS and received an error message that said, "Error 1321 - Windows Installer has insufficient privileges to modify this file: C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe". It is currently not functional.

    I then reinstalled MBAM successfully and let it run. It detected one infection, which can be seen in the log (attached).

    Following a reboot, I ran the online SAS scan, which found two infections. Attached, you will find a screenshot and a log file from this scanner.

    Thanks again for your help!
     

    Attached Files:

  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Interesting as the win32.sys was not in your previous logs. And I am rather surprised at what SAS found. That would appear in all respects to be a legit file for your wireless drivers. Hummm. Just to be on the safe side, re-run Combo and MGTools and attach the new logs ( Run the C:\MGtools\GetLogs.bat file by double clicking on it).
     
  5. adptmslm

    adptmslm Private E-2

    As requested. Thanks very much!

    By the way, ComboFix requested an update before running this time. Just wanted to let you know in case it proves significant later.
     

    Attached Files:

  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    It looks clean. I suggest that you run SAS and MBAM on a regular basis. As for SAS, you can again try uninstalling, reboot, run CCleaner to remove any traces and then download again. If you still have problems with it, you can post in the software forum to get additional help with that.

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real-time protection. They are useful as backup scanners.They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /u, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
    3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    4. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    5. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    6. Go to add/remove programs and uninstall HijackThis.
    7. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    8. If you are running Vista, Windows XP or Windows ME, do the below:
      • Refer to tahe cleaning procedures ian step 3 the READ ME for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore ato create a new clean Restore Point.
      a
    9. After doing the above, you should work thru the below link:
     

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