Malware Removal Help

Judie Badgley · May 27, 2016

It seems to me that coming here is just increasing my problems. Now I keep seeing a message that comes up above the start and states is transferring files. I have not clicked on anything that would have downloaded except what was first asked of me to download CCleaner and this did not work ....just caused system to bring up more internet pages of virus

Judie Badgley · May 27, 2016

Sorry to post here yet again, but seems to be the only way to contact someone....unfamiliar with you site and have not been able to figure out how to have a conversation or reply to a conversation. I have read your instructions Read & Run Me First but I am unable to download anything requested because each time I try the virus sends me to their sites ....I am so freaking frustrated with all this I could just wipe it again and hope that works...am totally computer illiterate, which should be obvious since I can't even figure out how to start a conversation or new thread....or even reply to the one sent me.....Please HELP

Kestrel13! · May 27, 2016

http://img827.imageshack.us/img827/1263/frst.gif For 32-bit (x86) systems download Farbar Recovery Scan Tool and save it to a flash drive.
For 64-bit (x64) systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:

Restart the computer.

As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.

Use the arrow keys to select the Repair your computer menu item.

Choose your language settings, and then click Next.

Select the operating system you want to repair, and then click Next.

Select your user account and click Next.

To enter System Recovery Options by using Windows installation disc:

Insert the installation disc.

Restart your computer.

If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.

Click Repair your computer.

Choose your language settings, and then click Next.

Select the operating system you want to repair, and then click Next.

Select your user account an click Next.

On the System Recovery Options menu you will get the following options:

Startup Repair

System Restore

Windows Complete PC Restore

Windows Memory Diagnostic Tool

Command Prompt

Click to expand...

Select Command Prompt

In the command window type in notepad and press Enter.

The notepad opens. Under File menu select Open.

Select "Computer" and find your flash drive letter and close the notepad.

In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter

Note: Replace letter e with the drive letter of your flash drive.

The tool will start to run.

When the tool opens click Yes to disclaimer.

Press Scan button.

It will make a log (FRST.txt) on the flash drive. Please attach this log to your next reply. (How to attach)

Judie Badgley · May 27, 2016

Well thank you Kestrel13 for giving me a response I could respond to, but was not impressed by being called an idiot by other staff member. How can I get through to you that I am unable to download anything....your tools, someone else's tools, CAN NOT DOWNLOAD. Every time I click on any of the about links I am redirected to the sites being run by this virus DNSlocker. Am 60 years old, not really computer savey and can not afford to pay $100 or more to have it fixed. You site came highly recommended, but I am still at a loss.

Judie Badgley · May 27, 2016

and by the way I see where it says New Posts.....but that just gives me a list of new posts....does not direct me to create a new post

TimW · May 27, 2016

Do you have access to another computer? A friend or relative that could download the tools and transfer via thumb drive?

Kestrel13! · May 27, 2016

Judie Badgley said: ↑

but was not impressed by being called an idiot by other staff member.
Click to expand...

Who said this??

Log in or Sign up

Malware Removal Help

Judie Badgley Private E-2

Judie Badgley Private E-2

Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

Judie Badgley Private E-2

Judie Badgley Private E-2

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

Kestrel13! Super Malware Fighter - Major Dilemma Staff Member