Malware Removal-Log and Problems-Help please

Discussion in 'Malware Help (A Specialist Will Reply)' started by Prairie Wind, Dec 15, 2008.

  1. Prairie Wind

    Prairie Wind Private E-2

    Okay, I've started the Read & Run Me First with House Cleaning. I've been uninstalling malware via Add/Remove Programs. And I have run into a problem.

    First, I removed these whether malware or not:

    Wild Tangent
    muvee auto Producer 4.5 and unPlugged 1.2
    Desktop Assistant 1.6.173.0-Sphinx Software
    Otto

    Then I went to remove this: DISCover

    My computer went nuts and shut down.

    Then I got this Microsoft message after startup:

    I don't know about what to do concerning the Microsoft message, and I cannot restore this computer. It will not restore.

    Also, there is something else listed on the Add/Remove Programs that I don't know what it is. It is called: Agere Systems PCI-SV92PP Soft Modem. Do I remove this?

    My problem? I don't know what to do next. When I removed DISCover, before everything went crazy, Spy Sweeper popped up and was blocking and stating something as to remote something or other trying to gain access.... I didn't get it because all hell was breaking loose, and I kept clicking BLOCK.... then the computer shut down.

    The computer is running, DISCover is not on the Add/Remove, and I still have the "systems32 error-bad image" constantly popping up. I am running a thorough Trend Micro Antivirus sweep now.

    So, how do I proceed now? And do I do anything about that Microsoft message?

    I hope I made sense.... There is nothing like the computer going nuts and then suddenly shutting off to drive fear in my heart.... Ugh!

    Thanks!
     
  2. Prairie Wind

    Prairie Wind Private E-2

    Sorry, I do not see an edit button, so I am adding to my post above.

    I had stated in my post above:

    I found something else in the Add/Remove programs that I question. It has no infomation with it. It is just there. It is called: NVIDIA Drivers. Do I remove this?

    Thank you.
     
  3. Prairie Wind

    Prairie Wind Private E-2

    Update

    I'm still in the steps of House cleaning.

    I've done the basic computer maintenance.

    I've worked with uninstall malware via Add/Remove programs, and my problems and questions are stated in the previous two posts.

    Now aside from the above, I have a question about MSconfig before continuing on.

    Instead of Normal Startup Mode, this is what is toggled:

    So, instead of what is toggled for Selective Startup, I should toggle Normal Startup Mode? I just want to be sure.

    That's all for now, and I'll stop here until I know where I am at with the three posts I've made.

    Thanks!
     
  4. Prairie Wind

    Prairie Wind Private E-2

    Update

    I decided to toggle Normal Startup Mode. When doing so, a message popped up:

    An Access Denied error was returned while attempting to change a service. You may need to log on using an Administrator account to make the specified changes.

    Then it went to: Restart or Restart later message.

    And Spy Sweeper popped up with this:

    Spy Sweeper alert--Startup Shield

    Startup Item: DiscUpdateManager

    Assessment: Unknown

    Digital Interactive Systems Corporation, Ince. 2005 Digital Interactive Systems Corporation, Inc.

    Location: c:/program files/disc/discupdateemgr.exe Registry or Startup Folder: HKLM: Run


    Spy Sweeper asked if wanted to Keep or Discard.

    Heck if I know! I don't know what this is...DiscUpdateManager and on Spy Sweeper.

    I elected to not restart computer.

    I checked run and msconfig and Normal Startup Mode is toggled.

    Now what?

    I keep digging deeper and deeper with all these different things, and I don't know what I'm doing. And I had ran the CCleaner and done as directed. I still get system32 error-bad image.

    Now, I am worried about restarting the computer... or turning off the computer... as I don't know what will happen. I'm not computer savvy...

    Help...

    Thanks.
     
  5. Prairie Wind

    Prairie Wind Private E-2

    Computer froze after Normal Mode Restart

    This is the thread where I detailed what I had done for today:

    http://forums.majorgeeks.com/showthread.php?t=176835

    After restarting the computer after setting it into Normal Mode, various error messages loaded including system32 bad image.

    Then this dark circle thing loaded on the toolbar called Discover.

    No programs open. The antivirus will not work. The screen is frozen after flashing a couple of times.

    I am on another computer to write this post.

    Is there any way to save my computer? Anything I can do?

    Please Help.

    Thank you.
     
  6. Prairie Wind

    Prairie Wind Private E-2

    Re: Computer froze after Normal Mode Restart

    This message just popped up on the frozen screen:

    Yo here's the problem in the Logitech Profiler:

    System.NulReference Exception: Object reference not set to an instance of an object at LogitechProfilerPack.Logitech Profiler. Get DISCover Path () at Logitech Profiler Pack.Logitech Profiler. Initialize String logPath String log File.

    So, is my computer a goner? Any help? Please?
     
  7. Prairie Wind

    Prairie Wind Private E-2

    Thank you for merging my last two posts to this thread. I was a bit frantic yesterday as I am helpless in what to do and I don't understand what is going on with my Windows XP.

    I am not trying to bump this. I do have questions before proceding. I am hoping in due time, when it may be my turn, some of my questions will be answered. I do know those who are so helpful in answering questions here at MajorGeeks Support Forums stay busy.

    I have completed Step 1 House Cleaning & Setup. The problems and questions I have are outlined in the previous posts. There is something running on this computer that is slowing it, bogging it down, and at times freezing it. Also, the program called DISCover re-attached itself even though it was deleted from Add/Remove programs. I was told by an HP computer person that my computer system will have to go through recovery, in which I lose everything on my computer.

    My questions in aside to the previous are:

    1. Main problem is the "system32 error-bad image." Hard recovery is suggested. I don't feel this will fix it as it seems system32 is always involved with Windows crashes, and hard recovery will not be any recovery, just a crashed system and unworkable computer. Is there any way possible to fix "The application or DLL C:/Windows/system32; is not a valid Windows image. Bad Image. Please check this against your installation diskette" ?

    2. If the answer is yes to question # 1, then, should I continue with Steps 2 and 3 first completing Read & Run Me First?

    Right now, I am saving all my files to another harddrive, and copying my bookmarks via email off the system. I do not know when this system will freeze again or get strange popups or get that DISCover thing going on again or crash completely. I'd like to save this computer but I don't know how and that is why I am here at MajorGeeks Support Forums. Any help, when possible, will be greatly appreciated.

    Thank you.
     
  8. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    First an important comment!! You should not be uninstalling anything that we do not ask you to uninstall. You could be uninstalling things required for proper operation of your computer and software you need. For example

    Agere Systems PCI-SV92PP Soft Modem <<< this is for your modem
    NVIDIA <<< this is for your graphics card

    If you have uninstalled things and your PC no longer boots, you will have to post in the Software Forum to get help on either doing a Windows Repair or a reinstall. Based on what you posted in your thread in the Software Forum ( here: http://forums.majorgeeks.com/showthread.php?t=176700 ) you have problems with Windows not malware.
     

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