Malware Removal -- Logs Attached

Discussion in 'Malware Help (A Specialist Will Reply)' started by Kjodiz, Nov 6, 2012.

  1. Kjodiz

    Kjodiz Private E-2

    About the problem:

    It started when I found out that I couldn't install Java Runtime Environment, after my attempt to re-install when it failed.
    I was getting the error: "The installer cannot proceed with the current Internet Connection settings".
    Thinking this was a problem with either my settings, I checked that IP and DNS was set to dynamic (which were the way they were supposed to be)

    After "googling" the problem, I saw a post which said java's connection goes through IE (or something like that), so I checked that everything there was the way it was supposed to be, which it was not.
    the only thing that happens when i run IE, is a ugly white page saying "Internet Explorer cannot display the webpage"
    And if I try to go to google.com, i get redirected(?) to "http:///"

    Thinking this was a problem with my internet connection, i called my ISP, hoping they could fix the problem.
    As I had customer service on the phone, I noticed that Spotify couldn't connect either, and Rainmeter began to fail downloading news etc..

    Yesterday, folders started to open up in new windows instead of the same.
    I've checked my settings and registry, and everything is the way it's supposed to be.

    I'm now pretty sure this is malware..

    tl;dr

    -"Internet Explorer cannot display the webpage" + Redirected(?) to "http:///" no matter what i write in the URL.
    -Can't connect with Spotify
    -Folders open in new windows instead of the same.
     

    Attached Files:

    Kjodiz, Nov 6, 2012
    #1
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    I am not finding any malware in your logs. I suggest you post in the software forum for further assistance.

    Since you are not having any malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware. You can uninstall RogueKiller and HitManPro.
    2. Go back to step 4 of the
      READ ME       and renable your Disk Emulation software with Defogger if you had disabled it.
    3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    4. If running Vista or Win 7, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Go to add/remove programs and uninstall HijackThis.
    6. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
      related to MGtools and some other items from our cleaning procedures.
    7. After doing the above, you should work thru the below link
    Malware removal from a National Chain = $149
    Malware removal from MajorGeeks = $0
     
    TimW, Nov 7, 2012
    #2
  3. Kjodiz

    Kjodiz Private E-2

    SOLVED:
    The problem was actually me forgetting to update Windows..
    I guess I underestimated the importance of those updates!

    Anyways, thank you very much for taking the time to help me ! :)
     
    Kjodiz, Nov 7, 2012
    #3
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    No problem. Safe surfing. :)
     
    TimW, Nov 7, 2012
    #4

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