malware removal logs

Discussion in 'Malware Help (A Specialist Will Reply)' started by lowkei, Nov 21, 2013.

  1. lowkei

    lowkei Private E-2

    Im doing this for somebody.when i shut down the computer it installed 102 windows updates.Can malware block updates from installing.Is there anything i need to do that you can see from the logs?
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Yes, malware can block updates.

    Rerun Hitman and have it remove everything it finds. Reboot and rescan with Hitman and attack the log.

    Also, please tell me what malware issues you are having.
     
  3. lowkei

    lowkei Private E-2

    Computer was running slow.I uninstalled programs not needed and got rid of alot of start ups.It was still slow.Also they had Constant gaurd from comcast xfinity when you'd go to shut computer down it was giving a message about 1 of constant gaurds components not being able to run.Also couldnt download latest IE...
     

    Attached Files:

  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    That log is clean. Your other issues should be addressed in the software forum.

    If you are not having any other malware problems, it is time to do our final steps:

    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    7. If you are running Win 8, Win 7, Vista, Windows XP or Windows ME, do the below to flush restore points:
      • Refer to the instructions for your WIndows version in this link: Disable And Enable System Restore
      • What we want you to do is to first disable System Restore to flush restore points some of which could be infected.
      • Then we want you to Enable System Restore to create a new clean Restore Point.
    [*]After doing the above, you should work thru the below link:

     
  5. lowkei

    lowkei Private E-2

    Thank you.I have done what u said and the computers running better/faster
     
  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You are most welcome. Safe surfing. :)
     

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