malware removal Read Me First instructions have been followed

Discussion in 'Malware Help (A Specialist Will Reply)' started by bontrose, Oct 13, 2014.

  1. bontrose

    bontrose Private E-2

    i am running a removal on a family member's comp.

    they may have gotten a rather bad one.

    occasionally it does not allow OS boot
    they booted this morning and their ICQ may have tried(and partially succeeded) in nuking another comp

    i followed instructions in read & run, logs are attached

    i need to know if anything in the logs are dangerous and need to be removed.
     

    Attached Files:

  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    A chat program almost nuked the machine???

    Reviewing the logs now...
     
  3. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Re run Hitman Pro and have it remove all that it finds.


    Download and run OTM.

    Download OTM by Old Timer and save it to your Desktop.

    Code:
    
    :Files
    C:\Program Files (x86)\globalUpdate
    :Commands
    [emptytemp]
    [Reboot]
    • Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar) and choose Paste.
    • Push the large http://farm3.static.flickr.com/2782/4174320048_f01c448b32_o.png button.
    • OTM may ask to reboot the machine. Please do so if asked.
    • Copy everything in the Results window (under the green bar), and paste it into a text file to ATTACH into your next reply.

    NOTE: If you are unable to copy/paste from this window (as will be the case if the machine was rebooted), open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTM\MovedFiles folder, and open the newest .log file present, and attach the contents of that document back here in your next post.



    http://imageshack.us/a/img841/7292/thisisujrt.gif Please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Attach JRT.txt to your next message.


    Now run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista, Windows7 or Win8) Then attach the new C:\MGlogs.zip file that will be created by running this.

    Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!
     
  4. bontrose

    bontrose Private E-2

    ICQ has different places to disable "auto-dowload attachments" and "auto-download attachments from contacts"


    logs attached
     

    Attached Files:

  5. bontrose

    bontrose Private E-2

    update: computer 2 is stone dead

    may have been auto-download attachment, may have been user blowing out computer with GIS, CADD, ADOBE, and other large programs running at same time.

    point is the computer does not turn on.

    computer 1 still runs and all logs above are from computer 1
     
  6. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Okay, logs look good. Explain how things are running on this machine please.
     
  7. bontrose

    bontrose Private E-2

    machine is running well. no more shutoffs, bsod, website redirection, or software trying to redirect, exept browser(firefox) has green links trying to advertise stuff
     
  8. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.

    7. After doing the above, you should work thru the below link:
     

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