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Malware removal steps completed, problems still around...

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by Fuelman, Oct 30, 2007.

  1. Fuelman

    Fuelman Private First Class

    I have followed the removal guide to the letter and I am still getting the trojan downloader BHO.BHG or BHO.BGL thing anytime I hit a webpage, its making my AVG work overtime. I am also getting website redirects. I did have the virtumonde thing and tried the alternative scan for that, it keeps trying to fix the same thing every time I reboot.
    the spybot scan: "couldn't fix all problems, associated files in use (memory)", I never saw that before.

    Attached are the requested files when asking for help, everything was done in order.

    I appreciate any help that you folks could provide and thank you in advance.


    Attached Files:

  2. Fuelman

    Fuelman Private First Class

    Additional scans requested
    note, the AVG scan saved in the .tab format, it will not upload.

    Thanks in advance

    Attached Files:

  3. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You were supposed to just save it in text format.

    You have a multi-layered set of Vundo infections.

    Download this file - combofix.exe
    1. Double click combofix.exe & follow the prompts.
    2. When finished, it will produce a log ( C:\combofix.txt ) for you. Attach this log to your next reply See: HOW TO: Attach Items To Your Post

    Do not mouseclick combofix's window while it is running. That may cause it to stall.

    Now uninstall the below old version of Sun Java which could have been the cause for Vundo sneaking in:
    Java 2 Runtime Environment, SE v1.4.2_03

    Now attach the below new logs and tell me how the above steps went.

    1. GetRunKey
    2. ShowNew
    3. HJT
    4. the ComboFix log
    Make sure you tell me how things are working now!
  4. Fuelman

    Fuelman Private First Class

    OOPs, sorry, my mistake. Do you need a new avg scan now?

    I followed your instructions and am attaching what you asked for.

    Things seem to be running better, I am gageing this on not having my AVG virus detection window popping up every few seconds now. I still can not remove one of my programs that I want to get rid of, Stronghold Crusader, a game my kids installed. Every time I try (even now) to remove it through windows add/remove, it stays. Would you think this is a related problem?

    Once again, thank you for all your help.


    Attached Files:

  5. Fuelman

    Fuelman Private First Class

    combofix log attached.

    Attached Files:

  6. Fuelman

    Fuelman Private First Class

    Doing an AVG scan, its still picking up the BHO.BGL trojan. So I think its still lurking around....
  7. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    I doubt that it is related. Trying running CCleaner and select the Tools icon. Then locate the Stronghold Crusader program in the list and select it. Then in the right column select Delete Entry. Did that work?

    Let's continue with your malware removal.

    • Click on Start, then Run ... type services.msc into the box that opens up, and press 'OK'.
    • On the page that opens, scroll down to VundoFix Service
    • then right click the entry, select Properties and press Stop Service.
    • When it shows that it is stopped, next please set the Start-up Type to 'Disabled'.
    • Click OK until you get back to Windows.
    • Next, run HJT, but instead of scanning, click on the None of the above, just start the program button at the bottom of the choices.
    • At the lower right, click on the Config button
    • Then click the Misc tools button
    • Select Delete an NT Service
    • Copy/pasteVundoFixSvc into the box that opens, and press OK
    • If you receive any error messages just ignore them and continue.
    • Now exit HJT but do not reboot when it tells you it needs to. We will do that further down after running HJT again to fix some other items.

    Run HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

    O2 - BHO: (no name) - {19E6495C-513C-4D61-9A3B-9FBD04E8CFC3} - C:\WINDOWS\system32\hwcgwtdt.dll (file missing)
    O2 - BHO: (no name) - {52706EF7-D7A2-49AD-A615-E903858CF284} - (no file)
    O20 - Winlogon Notify: wineil32 - wineil32.dll (file missing)

    After clicking Fix, exit HJT.

    Copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it
    double click it and allow it to merge with the registry.
    Now download The Avenger by Swandog46, and save it to your Desktop.
    • Extract avenger.exe from the Zip file and save it to your desktop
    • Run avenger.exe by double-clicking on it.
    • Check the 'Input script manually' box.
    • Click on the magnifying glass icon.
    • Copy everything in the Quote box below, and paste it in the box that opens:
    • Now click the 'Done' button.
    • Click on the traffic light icon and OK the prompt.
    • You will be prompted to restart, OK the prompt and your PC should reboot, if not, reboot it yourself.
    • A log file from Avenger will be produced at C:\avenger.txt
    Now run Ccleaner!

    Now attach the below new logs and tell me how the above steps went.

    1. Avenger
    2. GetRunKey
    3. ShowNew
    4. HJT

    Make sure you tell me how things are working now!

    Reminder Note: Once we have determined you are malware free you will need to disable System Restore, reboot, and re-enable system restore per step 8 of the READ & RUN ME. This only applies to if using WinXP or WinMe.
  8. Fuelman

    Fuelman Private First Class

    First three attached

    Attached Files:

  9. Fuelman

    Fuelman Private First Class

    HJT attached as requested.
    I'll check to see how things are running and post back.

    Thanks Chaslang!!

    Attached Files:

  10. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Your logs are clean. If you are not having any other malware problems, it is time to do our final steps:
    1. If we used Pocket Killbox during your cleanup, do the below
      • Run Pocket Killbox and select File, Cleanup, Delete All Backups
    2. If we used ComboFix, you can delete the ComboFix.exe file, C:\ComboFix folder, C:\QooBox folder, C:\WINDOWS\nircmd.exe, C:\combofix.txt and C:\ComboFix-quarantined-files.txt logs that was created.
    3. If we user SDFix you can delete all the SDFix related files and folders from your Desktop or whereever you installed it.
    4. If we used SmitFraudFix, you can delete all files and folders related to it now including the c:\rapport.txt log.
    5. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
    6. If we had your run FixWareOut, you can delete the Fixwareout.exe file and the C:\fixwareout folder.
    7. If we had you run Avenger, you can delete all files related to Avenger now.
    8. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    9. You can delete the ShowNew.Zip and GetRunkey.Zip files and the files that you extracted from the ZIP files. You can also delete the C:\newfiles.txt and C:\runkeys.txt logs that were created
    10. If you are running Windows XP or Windows ME, do the below:
      • go back to step 8 of the READ & RUN ME to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.
    11. After doing the above, you should work thru the below link:
  11. Fuelman

    Fuelman Private First Class


    Thanks a million!!!!
    Everything seems to be in fine working order now and I followed your post infection guidance to hopefully preclude any new incursions.

    I don't know how to thank you enough!!

  12. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome. Surf safely!

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