Malware Removal - TR/Drop.Softomat.AN

Welcome to Major Geeks!

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista or Win 7, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

O2 - BHO: Avira SearchFree Toolbar BHO - {41564952-412D-5637-00A7-7A786E7484D7} - "C:\Program Files\AskPartnerNetwork\Toolbar\AVIRA-V7\Passport.dll" (file missing)
O2 - BHO: (no name) - {84BFE29A-8139-402a-B2A4-C23AE9E1A75F} - (no file)
O3 - Toolbar: Avira SearchFree Toolbar - {41564952-412D-5637-00A7-7A786E7484D7} - "C:\Program Files\AskPartnerNetwork\Toolbar\AVIRA-V7\Passport.dll" (file missing)
O4 - HKLM\..\Run: [ApnTBMon] "C:\Program Files\AskPartnerNetwork\Toolbar\Updater\TBNotifier.exe"
O23 - Service: Ask Update Service (APNMCP) - APN LLC. - C:\Program Files\AskPartnerNetwork\Toolbar\apnmcp.exe

After clicking Fix, exit HJT.

Now uninstall the below programs. If you do not find them or they will not uninstall, just keep going.
Avira SearchFree Toolbar
Java 7 Update 25


Now install the current version of Sun Java from:

• Go here for 64 bit OS = Sun Java 64 bit Runtime Environment Make sure that when you see the form asking about installing Ask Toolbar that you uncheck this.
• Go here for 32 bit OS = Sun Java 32 bit Runtime Environment Make sure that when you see the form asking about installing Ask Toolbar that you uncheck this.

Please download OTM by Old Timer and save it to your Desktop.

• Run OTM.exe by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).
• Copy the lines from the below codebox to the clipboard by highlighting ALL of them and pressing CTRL + C
  (or, after highlighting, right-click and choose Copy): Do not include the word Code: which is just a title line of
  the code box

Code:

:Processes
explorer.exe
 
:Services
APNMCP
 
:Files
C:\Program Files\AskPartnerNetwork
C:\WINDOWS\Tasks\GS.Enabler-S-848671963.job
c:\documents and settings\all users\application data\softwarehouse\gs.enabler\GS.Enabler.exe
c:\documents and settings\all users\application data\softwarehouse\gs.enabler\848671963.ini
c:\documents and settings\all users\application data\softwarehouse\gs.enabler
C:\Documents and Settings\LocalService\Local Settings\Application Data\AskToolbar
C:\Documents and Settings\Luke\Local Settings\Application Data\AskPartnerNetwork
C:\Documents and Settings\Luke\Local Settings\Temp\*.*
 
:Reg
[-HKEY_LOCAL_MACHINE\SOFTWARE\Conduit]
[-HKEY_LOCAL_MACHINE\SOFTWARE\{3A7D3E19-1B79-4E4E-BD96-5467DA2C4EF0}]
[-HKEY_USERS\.DEFAULT\Software\AskToolbar]
[-HKEY_USERS\S-1-5-18\Software\AskToolbar]
[-HKEY_USERS\S-1-5-21-725345543-1647877149-682003330-1003\Software\Conduit]
[-HKEY_USERS\S-1-5-21-725345543-1647877149-682003330-1003\Software\SmartBar]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{84BFE29A-8139-402a-B2A4-C23AE9E1A75F}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{41564952-412D-5637-00A7-7A786E7484D7}]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar]
"{41564952-412D-5637-00A7-7A786E7484D7}"=-
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg\uTorrent]
:Commands
[purity]
[EmptyTemp]
[start explorer]

[Reboot]

• Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar
  ) and choose Paste.
• Now click the large http://forums.majorgeeks.com/chaslang/images/MoveIt!.png button.
• If OTM asks to reboot your computer, allow it to do so. The report should appear in Notepad after the reboot.
• Close OTM.

Now navigate to the C:\_OTM\MovedFiles folder ( assuming your Windows drive is C). This is where your log will be
saved in the form of Date and Time mmddyyyy_hhmmss.log. Just look for the most recent .log file. Attach
this log file to your next message.


Now please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
• The tool will open and start scanning your system.
• Note: That JRT may reset your home page to a google default so you will need to restore your home page setting if this happens.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Attach JRT.txt to your next message.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).


Then attach the below logs:

• the C:\_OTM\MovedFiles log
• the JRT.TXTlog
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

If you hold down the Windows Logo key and hit the e key does Windows Explorer open up?

Also if you hold down the Windows Logo key and hit the r key does the Run box open up?

 

Okay then since nothing works, you will have to hold in the power button to power down.
Wait a minute and then power back up.

Do not run OTM again. Just continue with the steps after it.

 

This is just System Restore and final instructions will have you toggling System Restore which will remove these old restore points.

Which browser is being used? Firefox I assume. If so, try the below.

Reset Firefox to Defaults


Also since you had a problem getting OTM to run properly, let's do the below.


Please download OTL by OldTimer.

• Save it to your desktop.
• Double-click on the OTL icon on your desktopto run it. (Note: if using Vista, Win7 or Win8 use right-click and select Run as Administrator)
• Check the "Scan All Users" checkbox.
• Check the "Standard Output".
• Change the setting of "Drivers" and "Services" to "All"
• Copy the text in the code box below and paste it into the http://img14.imageshack.us/img14/66/otlcustomfix.png text-field.
  
  Code:

  activex
  netsvcs
  drives
  

• Now click the http://img171.imageshack.us/img171/2405/runscanotl.png button.
• One report will be created:
  • OTL.txt <-- Will be opened
• Attach OTL.txt to your next message. (How to attach)

 

Now shut down your protection software (antivirus, antispyware...etc) to avoid possible conflicts.

• Double-click OTL.exe to run. (Note: if using Vista, Win7 or Win8 use right-click and select Run as Administrator)
• Copy the text in the code box below and paste it into the http://img14.imageshack.us/img14/66/otlcustomfix.png text-field.

Code:

:OTL
CHR - Extension: greatsaVVer = C:\Documents and Settings\Luke\Local Settings\Application Data\Google\Chrome\User Data\Default\Extensions\gejjeaklnghmekdhfgablpomoknadjba\2.7\
O3 - HKU\.DEFAULT\..\Toolbar\WebBrowser: (no name) - {D4027C7F-154A-4066-A1AD-4243D8127440} - No CLSID value found.
O3 - HKU\S-1-5-18\..\Toolbar\WebBrowser: (no name) - {D4027C7F-154A-4066-A1AD-4243D8127440} - No CLSID value found.
O3 - HKU\S-1-5-21-725345543-1647877149-682003330-1003\..\Toolbar\WebBrowser: (no name) - {41564952-412D-5637-00A7-7A786E7484D7} - No CLSID value found.
O3 - HKU\S-1-5-21-725345543-1647877149-682003330-1003\..\Toolbar\WebBrowser: (no name) - {D4027C7F-154A-4066-A1AD-4243D8127440} - No CLSID value found.
[2014/01/21 21:10:30 | 000,000,610 | -H-- | M] () -- C:\WINDOWS\tasks\GS.Enabler-S-848671963.job

:Services
APNMCP
:Files
C:\Program Files\AskPartnerNetwork
C:\WINDOWS\Tasks\GS.Enabler-S-848671963.job
c:\documents and settings\all users\application data\softwarehouse\gs.enabler\GS.Enabler.exe
c:\documents and settings\all users\application data\softwarehouse\gs.enabler\848671963.ini
c:\documents and settings\all users\application data\softwarehouse\gs.enabler
C:\Documents and Settings\LocalService\Local Settings\Application Data\AskToolbar
C:\Documents and Settings\Luke\Local Settings\Application Data\AskPartnerNetwork
C:\Documents and Settings\Luke\Local Settings\Temp\*.*

:Reg
[-HKEY_LOCAL_MACHINE\SOFTWARE\Conduit]
[-HKEY_LOCAL_MACHINE\SOFTWARE\{3A7D3E19-1B79-4E4E-BD96-5467DA2C4EF0}]
[-HKEY_USERS\.DEFAULT\Software\AskToolbar]
[-HKEY_USERS\S-1-5-18\Software\AskToolbar]
[-HKEY_USERS\S-1-5-21-725345543-1647877149-682003330-1003\Software\Conduit]
[-HKEY_USERS\S-1-5-21-725345543-1647877149-682003330-1003\Software\SmartBar]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{84BFE29A-8139-402a-B2A4-C23AE9E1A75F}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{41564952-412D-5637-00A7-7A786E7484D7}]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar]
"{41564952-412D-5637-00A7-7A786E7484D7}"=-
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg\uTorrent]
:Commands
[PURITY]
[EMPTYTEMP] 
[EMPTYFLASH]
[REBOOT]

• Now click the http://img3.imageshack.us/img3/407/otlrunfix.png button.
• If the fix needed a reboot please do it.
• Click the OK button (upon reboot).
• When OTL is finished, Notepad will open. Close Notepad.
• A log file will be located at C:\_OTL\MovedFiles\mmddyyyy_hhmmss.log, where mmddyyyy_hhmmss is the date of the tool run.
• Attach this log to your next message. (See: How to attach)

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

• the log from OTL
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

Your logs are clean.


If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
3. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
4. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
5. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
6. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
8. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
9. If you are running Win 8, Win 7, Vista, Windows XP or Windows ME, do the below to flush restore points:
   • Refer to the instructions for your WIndows version in this link: Disable And Enable System Restore​
   • What we want you to do is to first disable System Restore to flush restore points some of which could be infected.
   • Then we want you to Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!