Malware removal

Hi there and welcome to the forums. We are currently reviewing your logs and will get back to you with a set of instructions as soon as we can.

Thanks for your patience during this time.
Kes

 

1. Please go to Add/Remove programs and uninstall the following software:

• Java 2 Runtime Environment, SE v1.4.2_03

2. FYI: It is a very bad idea to allow all users to have admin. privileges!!

3. Because there are so many admin users, I would like for you to run SAS and MBAM on each, update > scan > get logs > and rename them appropriately for each user so I know who's is who's and attach them.

4. I would like for you to navigate to the below bold file

and rename it to: AC930E5102.sys.old Give it a while and let me know if the re-naming of this file causes any instability at all.

5. Now we need to use ComboFix

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
• If it is not on your Desktop, the below will not work.
• Open Notepad and copy/paste the text in the below code box into it

(make sure you scroll all the way down in the code box to get all lines selected ):

Code:

KILLALL::

File::
C:\WINDOWS\System32\{7a97aba6-83cb-7990-587d-5da13dce77cd}.dll

Registry::
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentVersion\Run\AutorunsDisabled]
"spa_start"=-

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
  
  http://farm4.static.flickr.com/3014/3035535531_512f04c6a2_o.gif
  
  
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

6. Now reboot your machine and install the most current and up to date version of Java available here at the below link:

Java Runtime 6

7. Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this and also attach the log from Combofix

8. Let us know of any problems you may have encountered with the above instructions and also let me know how things are running now.