Malware removal

Discussion in 'Malware Help (A Specialist Will Reply)' started by jallenaz, Mar 7, 2012.

  1. jallenaz

    jallenaz Private E-2

    I thought I might have some malware and did the scans last week. This week our server blocked something from my computer that was trying to access it so I scanned again with SuperAntiSpyware, malwarebytes, RootRepeal, ComboFix, and MGtools. SuperAntiSpyware found Trojan.Agent/Gen-Koobface and RootRepeal found something and I'm not sure what I am supposed to do with that. ComboFix ran while some programs were running. I'm trying to get work done also. MGtools did not make a log file that I can find. I have looked in the MGtools folder in the root drive and not logs.

    Could someone look at these logs and tell me if there is anything else I should do.

    Thank you.

    Jim
     

    Attached Files:

    jallenaz, Mar 7, 2012
    #1
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Your log should be at:
    C:\MGLogs.zip.
     
    TimW, Mar 7, 2012
    #2
  3. jallenaz

    jallenaz Private E-2

    Thank you. I was looking for a folder instead of a zip.

    Jim
     

    Attached Files:

    jallenaz, Mar 7, 2012
    #3
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    I am not finding any malware in your logs. What issues are you having, if any?
     
    TimW, Mar 7, 2012
    #4
  5. jallenaz

    jallenaz Private E-2

    I was having an issue with my CAD program hanging for several seconds at a time. I thought the computer was running a little slow sometimes also. That was a week ago and I ran scans and found nothing. SuperAntiSpyware ran a quick scan that time. Yesterday the server said something had tried to access it without permission and blocked my computer out. I ran SuperAntiSpyware again in the deep scan mode, or whatever it's calle. It found the Agent/Gen-Koobface. So I ran them all again.

    What are the hidden/locked files that RootRepeal found in it's log? Are they something that should be deleted?

    Thanks for checking them for me. Hopefully I'm clean now.

    Jim
     
    jallenaz, Mar 7, 2012
    #5
  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    They are nothing to worry about. Typical.


    You're most welcome.

    If you are not having any other malware problems, it is time to do our final steps:

    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real time protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.We recommend them for doing backup scans when you suspect a malware infection.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.


    3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    7. Go to add/remove programs and uninstall HijackThis.
    8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 7 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.

    10. After doing the above, you should work thru the below link:


    Malware removal from a National Chain = $149
    Malware removal from MajorGeeks = $0
     
    TimW, Mar 7, 2012
    #6

MajorGeeks.Com Menu

Downloads All In One Tweaks \ Android \ Anti-Malware \ Anti-Virus \ Appearance \ Backup \ Browsers \ CD\DVD\Blu-Ray \ Covert Ops \ Drive Utilities \ Drivers \ Graphics \ Internet Tools \ Multimedia \ Networking \ Office Tools \ PC Games \ System Tools \ Mac/Apple/Ipad Downloads

Other News: Top Downloads \ News (Tech) \ Off Base (Other Websites News) \ Way Off Base (Offbeat Stories and Pics)

Social: Facebook \ YouTube \ Twitter \ Tumblr \ Pintrest \ RSS Feeds