Malware removal

Discussion in 'Malware Help (A Specialist Will Reply)' started by sidecar, Jan 25, 2013.

  1. sidecar

    sidecar Private E-2

    Hi,
    I followed the steps for the malware removal with the following reports.
    Can you help me out with this problem?
     

    Attached Files:

  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    http://img805.imageshack.us/img805/9659/rktigzy.gif Fix items using RogueKiller.

    Double-click RogueKiller.exe to run. (Vista/7 right-click and select Run as Administrator)
    When it opens, press the Scan button
    Now click the Registry tab and locate these 3 detections:

    • [ZeroAccess][FILE] @ : C:\Windows\Installer\{da608e36-a39a-a5fb-f15e-ff216803f68f}\@ --> FOUND
    • [ZeroAccess][FOLDER] U : C:\Windows\Installer\{da608e36-a39a-a5fb-f15e-ff216803f68f}\U --> FOUND
    • [ZeroAccess][FOLDER] L : C:\Windows\Installer\{da608e36-a39a-a5fb-f15e-ff216803f68f}\L --> FOUND

    Place a checkmark each of these items, leave the others unchecked.
    Now press the Delete button.
    When it is finished, there will be a log on your desktop called: RKreport[2].txt
    Attach RKreport[2].txt to your next message. (How to attach)
    Reboot the machine.


    Download and run OTM.

    Download OTM by Old Timer and save it to your Desktop.

    Code:
    
    :files
    C:\Users\THOM\AppData\Roaming\GetValue.vbs
    C:\Users\THOM\AppData\Roaming\SetValue.bat
    C:\ProgramData\blekko toolbars
    C:\ProgramData\Browser Manager
    C:\ProgramData\SpeedyPC Software
    C:\Program Files (x86)\1ClickDownload
    C:\Windows\tasks\pc-dis-upd.job
    C:\Windows\tasks\Uhcn.job
    
    :Commands
    [emptytemp]
    [Reboot]
    • Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar) and choose Paste.
    • Push the large http://farm3.static.flickr.com/2782/4174320048_f01c448b32_o.png button.
    • OTM may ask to reboot the machine. Please do so if asked.
    • Copy everything in the Results window (under the green bar), and paste it into notepad, save it as something appropriate and attach it into your next reply.

    NOTE: If you are unable to copy/paste from this window (as will be the case if the machine was rebooted), open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTM\MovedFiles folder, and open the newest .log file present, and attach the contents of that document back here in your next post.


    Re run Hitman and have it delete Malware, Malware remnants and Potential Unwanted Programs


    Download Windows Repair by Tweaking.com and unzip the contents into a newly created folder on your desktop.
    • Now run Repair_Windows.exe by double clicking on it ( if you are running Vista or Win 7, use right click and select Run As Administrator)
    • Now select the Start Repairs tab.
    • The click the Start button.
    • Create a System Restore point if prompted.
    • On the next screen, click the Unselect All button to first deselect all repairs.
    • Now select the following repair options:
      • Reset Registry Permissions
      • Reset File Permissions
      • Register System Files
      • Repair WMI
      • Repair Windows Firewall
      • Remove Policies Set By Infections
      • Repair Winsock & DNS Cache
      • Repair Proxy Settings
      • Repair Windows Updates
      • Set Windows Services To Default Startup
    • Now on the lower right side check the box to Restart/Shutdown System When Finished
    • Then make sure the Restart System radio button is enabled.
    • Shutdown any other programs that you are running now before continuing.
    • Now click the Start button.
    • Be patient while the tool repairs the selected items.
    • It should reboot automatically when finished.

    After reboot, check to see if your firewall is working.

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista or Windows7) Then attach the new C:\MGlogs.zip file that will be created by running this.

    Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!
     
  3. sidecar

    sidecar Private E-2

    Hi Kestrel13!,
    Attached are the log files from my last scan per your instructions.
    I tried a few searches in IE10 and I did not get re-directed by livesearch as before. Hopefully the problem has been resolved. Let me know if you see any other problems from the info I sent. Thank you very much for your help. Is there a way to make a donation to the web site?
    sidecar (Thom Sears)
     

    Attached Files:

  4. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    At the end of all my posts is a link to Hoodies and "geekwear", some lovely tshirts etc for purchase if you so desire. Thanks for expressing your appreciation. :)

    Before we continue I would like for you to use MSConfig to put this machine back into normal start up mode!

    http://img805.imageshack.us/img805/9659/rktigzy.gif Fix items using RogueKiller.

    Double-click RogueKiller.exe to run. (Vista/7 right-click and select Run as Administrator)
    When it opens, press the Scan button
    Now click the Registry tab and locate these 3 detections:

    • [ZeroAccess][FILE] @ : C:\Windows\Installer\{da608e36-a39a-a5fb-f15e-ff216803f68f}\@ --> FOUND
    • [ZeroAccess][FOLDER] U : C:\Windows\Installer\{da608e36-a39a-a5fb-f15e-ff216803f68f}\U --> FOUND
    • [ZeroAccess][FOLDER] L : C:\Windows\Installer\{da608e36-a39a-a5fb-f15e-ff216803f68f}\L --> FOUND

    Place a checkmark each of these items, leave the others unchecked.
    Now press the Delete button.
    When it is finished, there will be a log on your desktop called: RKreport[2].txt
    Attach RKreport[2].txt to your next message. (How to attach)
    Reboot the machine.

    Now re run RogueKiller (just a scan) and attach new log for me to see please.
     
  5. sidecar

    sidecar Private E-2

    Hi Kestrel13!
    Attached is the 2 rogue killer reports you requested.
    Thanks again for all your help.
    sidecar
     

    Attached Files:

  6. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    How are things running?
     
  7. sidecar

    sidecar Private E-2

    Hi Kestrel13!
    Everything seems back to normal. When I google something it goes straight to the site I request. Your help was fantastic. Thank you.
    sidecar
     
  8. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    ;)

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Press and hold the Windows key http://forums.majorgeeks.com/chaslang/images/Windows_Logo_key.gif and then press the letter R on your keyboard. This opens the Run dialog box.
      • Copy and paste the below into the Run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
    3. Go back to step 4 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    4. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    5. If running Vista or Win 7, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    6. Goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    7. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others) and running MGclean.bat did not remove, you can delete these files now.
    8. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 6 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.
    10. After doing the above, you should work thru the below link:
     

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