Malware suspected but can't comply with initial instructions

I have been trying to follow the READ & RUN ME FIRST thread - and all of its spinoffs - so that I have all of my ducks in a row before asking for help, but I can't connect to the internet on the effected computer. Or at least the connectivity is severely limited. I've gotten updates for my AVG antivirus (after a really long time!! -- I mean after a really slow connection yesterday and a long wait, not a long time since updating the AVG) but can't get updates for other things. I am able to download files onto a memory stick on a different computer and then upload it that way, but I am unable to get updates once I install the software. I'm currently in the middle of a spybot installation and the progress is stalled because I can't get the updates.

Suggestions??

(Whatever happened to Ad Aware SE in the R&RMF to-do list?)

TIA,

Esther

 

Hi Computer Intolerant!
Welcome to Major Geeks!

Without seeing what's going on with your computer, I can't tell you for sure if you are having a networking problem or a malware problem. Please try to get the Combofix and MGTools.exe run, which you'll fine on the second page of the READ & RUN ME FIRST

The link to those instructions is at the bottom of the page and depends on your operating system. You should be able to load those onto a transfer device (cd or flash drive) and then try running them on the infected computer. Once you get the logs, please attach them to us with your next post so we can help you further.

abri

 

Thanks, CL. I noticed that a while back but didn't have time to ask about it.

Thanks for mentioning the networking, Abri. I've deviated from what I started doing. I'm in the process of checking into the network aspect since my husband got up this afternoon and mentioned that his laptop had a really slow connection.