Malware Suspected Logs Attached

nriacone · Nov 2, 2013

Good Afternoon,

I have a user who has experienced highjacking of his browser and progressively slower operation of his system in general. Prior to my proceeding through all steps of the Malware Removal Guide he had run MalwareBytes and found multiple issues. All issues were removed while in Safe Mode and the problem presented itself again. Attached are all of the requested logs. Would you please provide suggestions on how to effectively clean the system.

Thanks,

Nick

View attachment HitmanPro_20131102_1728.log

View attachment mbam-log-2013-11-02 (16-13-23).txt

View attachment MGlogs.zip

View attachment RKreport[0]_S_11022013_161116.txt

View attachment TDSSKiller.3.0.0.16_02.11.2013_16.25.30_log.txt

Kestrel13! · Nov 3, 2013

Which browser(s) does this affect please?

nriacone · Nov 3, 2013

It is occurring on both IE8 and Firefox 24.0.

Kestrel13! · Nov 4, 2013

Re run Hitman Pro and have it delete Suspicious files, & Potential Unwanted Programs.

http://imageshack.us/a/img841/7292/thisisujrt.gif Please download Junkware Removal Tool to your desktop.

Shut down your protection software now to avoid potential conflicts.

Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.

The tool will open and start scanning your system.

Please be patient as this can take a while to complete depending on your system's specifications.

On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

Attach JRT.txt to your next message.

Any better?

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Malware Suspected Logs Attached

nriacone Private E-2

Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

nriacone Private E-2

Kestrel13! Super Malware Fighter - Major Dilemma Staff Member