malware

Try our standard malware cleaning procedures.

Please follow the steps below:

- Run ALL the steps in this Sticky thread READ ME FIRST BEFORE ASKING FOR SUPPORT: Basic Spyware, Trojan And Virus Removal

Make sure you check version numbers and get all updates.

- Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.


After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps below:

- Download HijackThis 1.99.1

- Unzip the hijackthis.exe file to a folder you create named C:\Program Files\HJT

- Do NOT run Hijack This from the Desktop, a temp folder, or a sub-folder of C:\Documents and Settings, or choose to run it directly from the downloaded ZIP file.

- Before running HijackThis: You must close each of the following:your web browser, e-mail client, instant messenger, and programs like notepad, wordpad, MS Word etc. And any other unnecessary running programs.

- Run HijackThis and save your log file.

- Post your log as an ATTACHMENT to your next message. (Do NOT copy/paste the log into your post).

 

If you cannot right click on MyComputer to do disable System Restore, try the below.

Click Start, Run, and enter msconfig and click OK. On the botton of the msconfig window that comes up, click the button that says Launch System Restore and when the next window comes up you should see a link on this Window (normal on the left side under a whole bunch of text) that says System Restore Settings Click this link. And then check the box to Disable System Restore.

 

Does this also happen if you boot in safe mode? Boot in safe mode and try to disable System Restore. Otherwise just leave it enabled and continue with the other steps and let's see how far we can get.

This is no info on this Gockgb32.exe file. If it appears in a Task Manager process list (or better yet a HijackThis process manager list), you could try killing it as soon as you boot the PC.

 

Instructions to get into safe mode are also given in the READ ME FIRST at the beginning of the cleaning section but I'll repeat them here:

How to boot in safe mode: To boot into safe mode, restart your computer and tap the f8 key (after first black and white screen, but before the Windows splash screen) until you get to a black and white screen asking you what to do. With Windows XP, 2000, NT, ME: Use your arrow keys and select "safe mode with networking support".

 

Ok! Whenever you have time, just check back into this thread.

Good luck to you and everyone else down there.

 

No I do not.

Just post a HijackThis log from normal boot mode if possible. Let's see what you got.

 

Where is the log?

 

Well actually I can read blue prints just fine. In fact I used to even draw many myself in the old days when I worked in construction.

This is not that difficult. Many novices do it every day.

If you ran HijackThis the log even come up on the screen right in front of you and when you save it, it saves it to the folder where you ran HijackThis from.

The instructions for downloading HijackThis and installing it were in my first message (see message # 2).